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Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

inf...com

Mar 09, 2023  on Bigcommerce

Works very well - Dominic was our point of contact and was very thorough in setting up our trial and checking in. We found the search easy to use and resulted in sales sufficient to justify signing up for the Pro Plan.

inf...com

Mar 07, 2023  on Bigcommerce

Works Great! - Our customers can now find what they are looking for with ease!

gle...com

Mar 03, 2023  on Bigcommerce

Great Search App - Excellent search app, and top notch customer service!

eri...com

Mar 01, 2023  on Bigcommerce

Great app - Great service from Yelko @ doofinder - guided us through the process of setup and navigation- great follow up to insure we understood the benefits after initial consultations and setup - we recommend the service and ask for Yelko

dar....ca

Feb 28, 2023  on Bigcommerce

Love it so far! - Elias was fantastic and a great help! Really like the functionality of Doofinder, it solves a lot of the shortcomings of the BigCommerce search. It also does a great job of letting you filter out archived items. We have seen positive results in our first month using it.

oak...com

Feb 27, 2023  on Bigcommerce

increased conversions - Helped us to increase our sale and conversion ratio skyrocketed. Good system. Fair pricing.

sco...com

Feb 24, 2023  on Bigcommerce

DooFinder - I am just starting. Daniel was very helpful in explaining the process and excellent at following up.

pat...com

Feb 23, 2023  on Bigcommerce

doofinder app - Great app! Best looking search for websites I've come across. None of my competitors have anything close. Elias helped me out tremendously, was fun to talk to, and worked with me getting it set up and negotiated a little better pricing.

own....ca

Feb 22, 2023  on Bigcommerce

Doofinder is Great!! - Such a good tool!! Gives you very good understanding of what people are searching for on your website. Juan Pablo was very helpful setting everything up. I highly recommend.

bry...com

Feb 21, 2023  on Bigcommerce

Loving Doofinder - Not sure why it took me so long to look outside of the native search feature in BC but so glad that I finally did. Doofinder is insanely affordable for what they offer and our search conversion has increased substantially. We haven't even touched any of the AI features yet which I'm certain will only improve our conversion rate. 30 day free demo, it was a no brainer for us. Rocco helped navigate the process and made it easy all around. I highly recommend checking them out if you're using the native search function which is garbage.

mik....ca

Feb 21, 2023  on Bigcommerce

clean and nice to look at - spotless app and very functional....Elias was super helpful

sal...com

Feb 17, 2023  on Bigcommerce

Works great for me and helps me a lot with the search function - Works great for me and helps me a lot with the search function. I'll try more and see what they can do for us. Also customer service is good. Payment is convenient and flexible. Thanks Juan Pablo.

wct...com

Feb 17, 2023  on Bigcommerce

Stellar Customer Service - Qasim has followed up with us every step of the way. One of the finest examples of excellent customer service. This made implementing the app seamlessly; would highly recommend.

jor...com

Feb 17, 2023  on Bigcommerce

Quick Search, Good service - Lauren called on us at an opportune moment when we were talking about improving our search. Was very helpful in explaining the features and benefits of doofinder & worked with us through a trial and implementation. Everything worked quite well and we've implemented on both of our stores.

inf....ca

Feb 15, 2023  on Bigcommerce

Search Engine Review - Super good search site search engine. very helpful. assistance by their rep Sara

rma...com

Feb 15, 2023  on Bigcommerce

Best search app around - Excellent search app with many features in no doubt in my mind it is enhancing my customers experience.

sal...com

Feb 09, 2023  on Bigcommerce

Search Bar Solution - Are you tired of constantly navigating through website search bars to try and find something you want to buy from any given vendor only to get frustrated and never really finding what you came to look for? Me too so are my customers. Out of the box search with big commerce does the job....but could be better. Which is why I started to look for an app that would help my customers and increase my conversions. I spend thousands of dollars to get the customers to my site by sending them directly to the landing page that I want them to, only to see them navigate away and never find their way back. PROBLEM solved....along comes doofinder. From the trial setup to the follow-up calls to ensure I have enabled all the best features, Yelko and his team were great and getting me set up for success. The decision to push the call to action at the end of the month is a simple one. Pulled the trigger and we are all set. Considered starting with the basic, but my suggestion, "bite the bullet....Enterprise is the way to go!" Either way....just get started. You'll be glad you did. Thank you Yelko for you patience and helping us get the most out of this app from the banners to excluding certain wholesale products from popping up. If Yelko didn't have the answer, he seek out additional support and got right back to me. ***** Star Service

air...com

Feb 08, 2023  on Bigcommerce

Helping customers find the right product after BC broke their search - We hate having to pay for something that use to work, but the Doofinder search does add some benefits to the search results for a customer. So far we are happy with the results. BC didn't need to break their search engine, but this is better than when the BC search worked. Thank you DooFinder and thank you Aleksandra for your help in setting up and understanding the system, Aleksandra is great to work with.

mik...com

Feb 06, 2023  on Bigcommerce

Great Functionality. Easy Implementation - DOOFINDER is a terrific improvement to the base search functionality in Big Commerce. Search results populate extremely fast and with relevant content including product images. Through the admin dashboard, you have access to a set of intuitive controls such as dynamic re-ranking, search result customization, the ability to assign redirects, and to define search term synonyms. Overall, this is a great product to improve the user experience. Thanks to Nick S. at DOOFINDER for a great onboarding experience.

alp...com

Jan 30, 2023  on Bigcommerce

Great App - App is excellent for customising your search engine. Great customer service from Shaun. Highly recommend!

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