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Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

mar...com

May 24, 2023  on Bigcommerce

good product - glad we got it

dal...com

May 23, 2023  on Bigcommerce

Very Impressed - I was very impressed the very first time I used DooFinder to search for an item on my website. The results that showed were more professional and much more accurate than the results I was previously getting. I also really like the statistics of visitors, how many searched using DooFinder and how many made a purchase. There are also so many other parts of DooFinder that I have not used yet but I will in the near future. I do have to say, Lindsey was awesome. With her knowledge of the system, Lindsey sold me on buying DooFinder on the first phone call. She has also been available to answer any questions I have when I have called.

jon....au

May 22, 2023  on Bigcommerce

Doofinder App - We have recently installed Doofinder and have been impressed with the results so far, Taushik explained the app very well and was easy to set up !

dan...com

May 04, 2023  on Bigcommerce

HUGE Search improvement - Standard search was leaving our customers unable to find things, or making some items not findable. Doofinder was a huge upgrade!

fue...com

Apr 26, 2023  on Bigcommerce

Doofinder Increases CONVERSION! - Shoutout to Elias for helping us get onboarded onto Doofinder. He called us out of the blue and I'm happy I picked up the phone! Saw increased sales and conversion rate in the first month of the free trial, and looking forward to using doofinder for much more!

ran...com

Apr 25, 2023  on Bigcommerce

MUCH better search! - Thanks to Owen Rountree and Sarah Diaz for all of their help. The 30 Day Trial was so great. First off, the search results are much better than the standard. The search results page looks great, the personalization results as a customer keeps searching hone things in more, and both are easy to use on mobile and desktop. The dashboard of results shows that it's truly helping our shoppers find and buy what they want quickly. We signed up for the Pro Plan and look forward to fine tuning the controls even more to get it as optimized as possible. Highly recommend you try it out!

spi....au

Apr 24, 2023  on Bigcommerce

Doofinder - Used another search engine before finding Doofinder and I must say this is so much better. We have noticed improvements in customer interaction and more conversions. Taushik has been extremally helpful in the onboarding process and made my overall decision to go with Doofinder a no brainer.

she...com

Apr 20, 2023  on Bigcommerce

Amazing! - We've been using Doofinder as our search replacement for over a year now and I have nothing but great things to say. The search engine is light years ahead of anything else out there. The support staff and our go to guy, Peter, is absolutely fantastic. They are always rolling out new updates and features. If you are on the fence it's a no brainer, go for it!

bra...com

Apr 19, 2023  on Bigcommerce

Best Value - If you dont want to pay bigcommerce big fee for search filters, this is a way better way.

inf...com

Apr 14, 2023  on Bigcommerce

Easy to set-up and good service - Easy to get working on our website and Tayo was a great support.

arc...net

Apr 05, 2023  on Bigcommerce

Good Customer Service - Customer service was very helpful and friendly. A pleasure to work with.

dou...com

Apr 05, 2023  on Bigcommerce

Fast and Effective - Doofinder was super easy to install, and the customer service has been tremendous. It integrated perfectly in the site, and the search results are crazy fast. It definitely helps!

ada...com

Mar 31, 2023  on Bigcommerce

Doofinder does it better. - Doofinder provides buyers with an experience that gives any site a more professional feel to it than standard off-the-shelf search functionality. The support team is friendly, helpful, and available when needed. We're still working towards getting the most use of the back-end tools, but it's clear that Doofinder will be a valuable resource moving forward. Thanks!

bri...com

Mar 30, 2023  on Bigcommerce

The way search bars were meant to be! - I received a cold call from Lauren at DooFinder, asking if I had a moment to check out their search feature that was compatible with our BigCommerce website. As I was already not thrilled with the current search bar, I took her up on the offer to show me what DooFinder could do and I was impressed! To top that off, they have a 30 day trial, so it was a no brainer to give it a shot. From initial install, the intuitive function of DooFinder was very impressive, and it gave our customers an upfront view of what they were searching for, as well as many relevant products that help with upselling. The ease to customize search results is a bonus as well, along with the other customizable features the app contains. I've since subscribed with DooFinder, and I highly recommend anyone do the same!

inf....au

Mar 29, 2023  on Bigcommerce

Great search engine integration - they will do it for you! - Tau from Doofinder reached out to us about their search engine and helped me easily set up and start a 30 day trial run. During the trial he made contact multiple times to guide me through how it works and how to fine tune things. The process was incredibly smooth and we now have an intelligent and easy to use search function that fits into our website seamlessly.I can not fault the app or the support. Definitely recommend.

inf...com

Mar 24, 2023  on Bigcommerce

Makes Searching Easy - We have been using the standard search engine within BigCommerce since we started our website nearly 10 years ago, as we grew our product feed it became increasingly difficult for customers to find what they were looking for, we started browsing for an upgrade and ran across DooFinder. We reached out for a demo and got in contact with one of their Reps, Nicole, she was extremely helpful in getting us set up and getting certain features modified to help it look even better on our website. We were pleasantly surprised with how this made our site look twice as good as it used to with the default search. We are happy with the ease of finding specific items now and we are hoping to see it start boosting our sales as well. It may seem a bit expensive for what it is but in the end you will make your website look and react that much better when customers are using the search engine, and if you have multiple websites they give you options to save on cost so there are ways around the expenses of implementing this app. We are happy with the customer service and app itself, we will continue to recommend it to others looking to upgrade their websites.

mic...com

Mar 22, 2023  on Bigcommerce

Great Search Software - We have tried multiple solutions for our site search, and we are very happy with the results we have seen from Doofinder. It works great out of the box. Very little set up work required. The search results are quick and accurate. We have seen noticeable results after only a few days using this software. If you are looking for a search provider, Doofinder should be on your list of providers to try out.

inf...com

Mar 20, 2023  on Bigcommerce

Great app to boost your website - Thanks to Daniel and the whole Doofinder team for the great explanation of the service provided and amazing customer service. This will definitely boost sales and improve our search optimization. 100% would recommend adding Doofinder to your website!

chr...com

Mar 15, 2023  on Bigcommerce

Nice Application for any website - Thanks to Nicole and her superior explanation and walking me through the app. I find this has and will help our website be a better overall experience to our shoppers and has already resulted in real sales that justify it's cost.

ope...com

Mar 14, 2023  on Bigcommerce

Me encanta DooFinder!! - Doofinder? Hasta hace unos dias no tenía ni idea de esta compañía! Resulta que es de España y al interesarme en ella, he tenido una muy grata experiencia, no solo por los las características y opciones que brinda, sino por la magnífica atención al cliente que he recibido. Elias Lombardi, junto con el equipo técnico, han puesto todo su esmero en enseñarme y explicarme cada una de las posibilidades de la plataforma. Me ha llevado de la mano, sin presión (cosa que me encantó) y me ha ayudado a conectar no solo BigCommerce, sino otros sistemas de eCommerce con los que trabajo. Espero que crezcan mucho.... y nosotros también!!!!

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