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Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

inf...com

Aug 28, 2023  on Bigcommerce

Doofinder - Great support and easy to use

dco....ca

Aug 24, 2023  on Bigcommerce

doofinder - egor helped me set up the account easily

bas....au

Aug 11, 2023  on Bigcommerce

Great search app - Egor is great and has helped us heaps. We believe it drives more conversion and want to thank him for his great support in the setup and afterwards. Go Egor!

and...com

Aug 10, 2023  on Bigcommerce

Doofinder - Andrew was great to work with and everything worked as it was suppose to. Andrew worked through everything on the phone and made installation easy. Doofinder has improved searches on our site and made navigation easy.

adm....au

Aug 08, 2023  on Bigcommerce

Doofinder - Egor was very helpful with explaining everything within the app. We have noticed a substantial growth in our search operations and conversions from the search function.

cha...com

Aug 07, 2023  on Bigcommerce

Doofinder Training - Great Product highly recommend

sal....au

Aug 01, 2023  on Bigcommerce

Great Product - Really happy with the search Engine, which is lightning quick and intuitive to use, as well as the great service from Egor. His manner in winning the business was also very professional and he was a joy to work with, and continues to be so.

liv...com

Jul 20, 2023  on Bigcommerce

Huge Improvement In Search Experience - Doofinder is probably the Best add on app I have with my store. The excellent service and follow-up provided by Andrew was/is outstanding! Set up and configuration was a breeze as Andrew walked my through the entire application step by step. I would highly recommend Doofinder to anyone looking at improving their store's product search capabilities.

jfb...com

Jul 18, 2023  on Bigcommerce

Custom Search made easy! - Alex, Andrew and the team really helped us get the custom search set up for our web site to help people sort through SKU's and use custom field data to create highly targeted searches. Great product, really enhances our BigCommerce site!

inf...com

Jul 07, 2023  on Bigcommerce

Great Service - What a great service, it really helps to simply and customize our search bar like ive never seen before, I highly recommend it

sup...com

Jul 06, 2023  on Bigcommerce

Great product, great service - Product is something that every store would benefit to have - really was a game changer for our search bar. Handled our huge SKU catalog with ease. Frane Strmic was great to assist me with all my questions, stayed on top of me throughout the trial process and was able to turn a VERY reluctant trial user into a believer.

sin...com

Jun 26, 2023  on Bigcommerce

Review - Egor has been extremely helpful and very patient . I did not understand things and he took the trouble to explain. Thank you Egor. Doofinder is a big improvement on my normal search

inf...com

Jun 22, 2023  on Bigcommerce

Doofinder Service - Happy with the App prompting similar product and upselling items similar to the ones viewed. Also accelerates the searches in our website. Also very happy with Sara Diaz helping us use the App and coaching us to take advantage of all oportunities offered by Doofinder. She's knowledgeable and answers all our questions. Thank you for all your help!

wec...com

Jun 14, 2023  on Bigcommerce

Doofinder - Doofinder is a great app - I was introduced to this app by Dominic MacCaw, who has been incredible through the process. The app is phenomenal in helping us identify how we can update and maintain our website. Looking forward to seeing how much more we can learn with Doofinder!

eas...com

Jun 14, 2023  on Bigcommerce

Doofinder - Doofinder trial period showed good results. Dominic Mac Graw helped show me the searches and after trying the Doofinder and Mr. Mac Graw's tutoring, I am a happy doofinder customer

mik...com

Jun 13, 2023  on Bigcommerce

Fantastic product, accurate search results - Very please with the Doofinder app, it returns very accurate searches helping our customers to find the products they are looking for. The system is easy to set up and the business rules are a great addition to showcase products and brands you may want to promote. Shaun walked us the the whole set up and guided us along during the first 30 days to make sure we were gaining the most out of the system. 5 Stars from us.

dav...com

Jun 07, 2023  on Bigcommerce

Outstanding Customer Support - Cass is hands down, the most attentive, helpful, responsive, polite, professional, and effective account representative we have worked with since 2014 when we launched our BigCommerce Website. He is intelligent, proactive, patient, and helped us significantly improve search performance that we believe will increase overall website conversion rate. He is easy to contact via telephone and email. He responds immediately, or if on another call he replies ASAP. We have worked with more than 40 applications, no one comes close to the level of customer service Doofinder / Cass provide.

ray...com

Jun 07, 2023  on Bigcommerce

Great system, fast search results, great features - This is one of the best search systems we've come across and I think it will be super helpful for the customers to find their products. It offers plenty of options for customization so you can refine the search as needed. Great backend user interface. Lisardo was very helpful and knowledgeable and was able to answer all the questions.

jam...com

Jun 05, 2023  on Bigcommerce

Elias was great and very helpful! - Thanks Elias for taking the time to help us! we Greatly Appreciate it.

joh...com

Jun 02, 2023  on Bigcommerce

Great Communication, Great Service, Great Product - ….a cold call from Qasim has been a very educational exercise for me. His approach to introducing Doofinder was excellent, as he very quickly got my attention. We installed the App on several of our websites and after a few online sessions, he stuck with me and navigated me through the learning curve. His customer service and communication skills were really great. I can't imagine not having Doofinder on our sites as now I can use Doofinder to increase our conversions and identify very quickly where we can improve. Thanks again for your help.

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