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Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

inf...com

Aug 20, 2021  on Bigcommerce

Excellent App and Support - Excellent Search Advance funtion for Bigcommerce, I had the support for Christian that kind help us during the setup and first month of test. I recommend this App.

sjb...com

Jul 28, 2021  on Bigcommerce

Great Search Upgrade - Got a call out of the blue, but glad I took the call to Listen. This was super easy to setup and Chris was VERY helpful. Big upgrade in terms of what we can do, and marketing tools, too.

hor...com

Jul 20, 2021  on Bigcommerce

Very nice App - We've been testing this app for the last 30 days and not only it has worked fast and smooth, but their support has been excellent! We still have kinks to work out due to the nature of our business, but we are very impressed with the search data collection it contains. This app has great potential!

aga...com

Jul 08, 2021  on Bigcommerce

Very Happy - We installed the Doofinder app about 6-8 weeks ago on one of our websites. Immediately we saw the benefits and the improvement in searches. The app was very easy to instal and Alistar was extremely helpful answering all our questions and helping us customize the app to our satisfaction. We liked the app so much that several weeks later we installed it on our other website. I highly recommend it. Great app and great service.

der...com

Jul 08, 2021  on Bigcommerce

Superior Search - Results are superior to native search and Chris was extremely thorough in helping get set up and optimized.

wha...com

Jun 22, 2021  on Bigcommerce

Great App!!! - The Doofinder app is fantastic and really highlights the search results so the customer can click on the item of their choice. We had over 50,000 searches last month and increased revenue because of the features that this app offers. It is a must have for any small business. John was very knowledgeable and helped us get the app set up in minutes. Highly recommend.

Derek Peabody

Jun 16, 2021  on Bigcommerce

Very Happy - Very happy with the service so far!

enq....uk

Jun 11, 2021  on Bigcommerce

Amazing Search Tool for Big Commerce - Doofinder provides an amazing tool for searching and the results are great. Customers are finding more products, sales have increased. The average order value is higher too.The team at Doofinder is great too and very helpful when it came to integration, customisation and technical support.Great app, great service, great price.Thank you for helping us grow.Anguel

chr...com

Jun 02, 2021  on Bigcommerce

Works great - Instant increase in conversions from search. Great support from Luis and very easy to setup.

whi...com

May 28, 2021  on Bigcommerce

Doofinder is a game changer! - We had no idea how much Doofinder would take our website to the next level. We really aren't sure why we waited so long to commit. DEFINITELY worth it! Thanks so much to Chris!

box...com

May 26, 2021  on Bigcommerce

Doofinder! - Chris, thanks so much for all your help and support setting up Doofinder on my website. This is a great tool for my business. I'm already thrilled with the results!

sal....uk

May 11, 2021  on Bigcommerce

John Rayala Great Service - Thanks John for your help

con...net

Apr 29, 2021  on Bigcommerce

Great app! - Doofinder has definitely helped our customers find what they want. Carlos was very helpful and got us up and running very quick!

lde...com

Apr 28, 2021  on Bigcommerce

Affordable and Effective! - We just completed our 30 day trial and saw an influx of orders and overall visitors to our page. This app is very affordable and effective. We have decided to continue with Doofinder and continue comparing statistics from previous months. We are certain it will all be good! Alistair our Specialist, has been incredibly kind, patient and has offered superb customer service! We are happy so far and best of all no contract! That's how you know it's an effective app, when they don't have to lock you in a contract to keep you!

jhe...com

Apr 12, 2021  on Bigcommerce

Awesome app. Great service - Doofinder is amazing. Chris was first-class and extremely helpful. This is a no-brainer for anyone in the e-commerce space!

sho...com

Apr 12, 2021  on Bigcommerce

Awesome Implementation - Fast Support - The new view is slick - super fast and much easier for our large category searches. Works great on mobile too! With affordable pricing packages, you can't go wrong!

asw...com

Apr 12, 2021  on Bigcommerce

Fantastic App - The support is great and within a couple of weeks I am seeing higher retention for customers on my site. I highly recommend this app for your ecommerce store.

chr...com

Apr 09, 2021  on Bigcommerce

Great App - This app has made my website more user friendly, mobile friendly as well. The customer service is five star. Pricing is very affordable for a small business

dea...com

Apr 06, 2021  on Bigcommerce

Love this app - I love this app. Customers have a hard time finding items on my site and Doo Finder makes it easy for prospect's to search items on the website. It has increased traffic and conversion rate. I've also been able to use the information based on customer searches to improve the item search.

kim...com

Apr 03, 2021  on Bigcommerce

Big difference in order conversions after we started with them - We are so happy with their customer service and the product itself. Chris calls to check in every other week to go over results and things we can do to improve and new features they added. After we started using them, We immediately noticed a higher conversion rate and less phone calls of people who have a hard time finding things on our site. Their system is impressive. We are able to organize how the results are laid out and organized when people search. I highly recommend Doofinder. You won’t be sorry.

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