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Customer reviews: Doofinder Search & Discovery

Develop by doofinder.com

Reviews (236)

Overall rating
4.9

What Merchants Think

Merchants widely appreciate "Doofinder Search & Discovery" as a valuable asset for enhancing the search experience on their websites. Many highlight the app's ease of integration, intuitive functionality, and significant improvements over default search solutions. The customer support from the Doofinder team, especially personalized assistance from representatives, receives frequent commendation for being attentive and effective.

Key Strengths

  • Enhanced search functionality with AI-powered features like predictive recommendations and typo correction.
  • Flexibility to customize search results and integration with e-commerce platforms.
  • Detailed analytics and reporting capabilities for optimizing inventory management and marketing strategies.
  • Excellent customer support and onboarding assistance, often mentioned as a deciding factor for many users.
  • Cost-effectiveness compared to other search solutions in e-commerce platforms like BigCommerce.

Common Concerns

  • Difficulty with mobile search functionality highlighted by some users.
  • Concerns about the accuracy of reported figures or metrics in certain cases.
  • Pricing after the free trial period can be unclear or higher than initial expectations for some features.
  • Some users report issues with customer support or perceived discrepancies in service quality.

Final Thoughts

Overall, "Doofinder Search & Discovery" is positively received as a robust and adaptable search solution that significantly aids in improving website functionality and customer experience. While most users advocate for its implementation due to its powerful features and supportive customer service, a few suggest being mindful of pricing structures and mobile compatibility. Ultimately, Doofinder is seen as an integral solution for enhancing search capabilities and potentially increasing conversion rates in e-commerce.

cus...com

Dec 21, 2023  on Bigcommerce

Recommend this App. - We highly recommend utilizing this app for website searches as it encompasses a broader range of features and statistics compared to our previous search application. Emmy provided invaluable assistance in setting up the app, and we are thoroughly impressed with the overall functionality, reporting capabilities, and ease of navigation within the application.

tom...com

Dec 20, 2023  on Bigcommerce

Nice Add-On to Our Website - Doofinder replaces the built in search functions on BigCommerce. It's smart, sophisticated and customizable.Frane from Doofinder helped us to set up our account. He was great to work with.

abs...net

Dec 13, 2023  on Bigcommerce

Doofinder is Great - Egor ws very helpful!

ric...com

Dec 12, 2023  on Bigcommerce

Smart Site Search to Improve Online Experience - As an online shop owner, I have found value in Doofinder's AI-powered site search solution. Integrating with my e-commerce platform was simple and allowed greater control over my product catalog and search features.The predictive recommendations and ability to understand typos and synonyms makes it easier for customers to find what they need. I also appreciate being able to customize the search results layers to showcase priority items.The analytics Doofinder provides around search queries and behaviors has proven useful for optimizing my inventory planning too. I can gain insights not readily available from my base platform.My main improvement area would be enhancing the mobile search functionality. But the Doofinder team, especially sales rep Emmy, has been responsive to feedback and committed to understanding my particular business needs.For any digital retailer looking to improve their site search relevance and shopper experience, I would recommend exploring Doofinder. With a few tweaks, it has become an integral part of my customer experience and inventory management strategy. I look forward to further AI advancements from Doofinder down the road.

mfr...com

Dec 07, 2023  on Bigcommerce

DOOFINDER is Top Notch, and Nicole was Aces! - DOOFINDER is a great search tool, and significantly less expensive than our previous search app via BigCommerce. The tools and customization are excellent and intuitive. Simple to set up and disengage as needed, either scheduled or manually. I would highly recommend DOOFINDER as your new AI search APP in BigCommerce!

joy...com

Dec 04, 2023  on Bigcommerce

Brian was so helpful - I had a excellent experience working with Brian as he walked me through what doofinder was and how it can help my business. He was patient and friendly. Excellent sales person and very knowledgeable about the product. Product was a great add on to my website and hopefully will help convert to sales. Thanks for all your help!

dal...com

Nov 30, 2023  on Bigcommerce

Doofinder - I think it is important that I share the excellent experience I had learning about Doofinder from a sales person who I think of as more of an honest educator rather than a salesperson. I have learned a great deal from this process, and now because of Emmy I have made a decision to work with Doofinder. The assurances from Emmy have given me the confidence and desire to move forward and work with Doofinder. Thank you and if you want honesty you want Emmy.

len....ca

Nov 29, 2023  on Bigcommerce

DooFinder Is a great add on. - Lindsay Teisl has been great to deal with. Very helpful and informative. DooFinder has really helped customers on our site. We felt that our search capabilities on our site were very limited before adding DooFinder.

tza...com

Nov 28, 2023  on Bigcommerce

DooFinder Work Great! - DooFinder has been working great for us so far. Emmy has been very helpful with setting things up and helping us understand our reports/statistics. This app does provide great search features and customization. This app does come with a 30 day free trail, so give it a shot.

ord....au

Nov 17, 2023  on Bigcommerce

Doofinder app works really well - Egor Yaroshenko was very helpful in explaining the functionality of Doofinder and setting up the app for me. Very patient in handling some admin issues at my end. A great experience and a great app. Looking forward to increased sales.

mer...com

Nov 16, 2023  on Bigcommerce

Doofinders - Chrissy Geraghty Was Very Well Communicative And Prompt To All Of Our Meetings. Well Explaining Everything To Me As Well As Answering Everything. It Was A Well Experienced Working With HerMerinique Metezier

jus...com

Nov 16, 2023  on Bigcommerce

Great product and excellent customer service! - Great product and excellent customer service! Brian was very helpful in setting up the search bar.

Nov 02, 2023  on Bigcommerce

NEW TO DOOFINDER - Phoebe was very helpful explaining the plans and how Doofinder works. Makes my site much easier to search.

sal....au

Oct 31, 2023  on Bigcommerce

Improved Search alot! - Egor was a huge help in getting this working well for our website.

web...com

Oct 23, 2023  on Bigcommerce

Support is really helpful and the app has improved our search function - Support is outstanding. After signing up, Sulaiman reached out and scheduled a time to help our company understand how to fully utilize Doofinder. Additionally, our search has drastically improved for our customers who were often given invalid search results before this app was added.

chr...com

Sep 20, 2023  on Bigcommerce

Excellent Addition - This has been an excellent addition to our website and its ease of use and search functionality has been a great help to our customers. Juan Pablo was beyond incredibly helpful through this whole process. His thoroughness in showing us how to navigate the application was constant during the trial period, checking in to make sure we had no issues and jumping on any requests we had in a moment's notice. In short, we highly recommend working with Juan Pablo to assist in adding Doofinder to your eCommerce business for increased customer satisfaction.

inf...com

Sep 14, 2023  on Bigcommerce

Amazing Product, completely replaces the BC filter system - Amazing onboarding team, have never experienced such service. And the product is a no brainer, you NEED to have this search on your site. Saved us a lot of money by not going through BC for the same feature

inf...com

Sep 08, 2023  on Bigcommerce

Search Bar on a new level! - I have always hated my search bar on our website as it gave no information and if you missed one letter, it would come up with no results which then made my customers leave the site! I received a call from the wonderful Emmy at Doofinder and I feel blessed she did. She helped me install a free trial and walked me through some of the many incredible features the Doofinder search bar offers. I was blown away. The app is amazing it self and has increased my revenue within the simple trial period. We are now a Doofinder customer and could not be happier. Not only is this a great app but without the support of Emmy, I probably would have not signed up after the trial. Not only did she help me set up the back end, she is an email or phone call away where I can reach her in minutes for any questions or concerns I have. Supportive, friendly, and knowledgeable, I can not say enough great things about Emmy!

joh...com

Sep 05, 2023  on Bigcommerce

Great App, Support and Increased Revenue! - The native search bar in BigCommerce has been bothering me for about a decade, so I finally got around to doing something about it! I installed Doofinder and watched a few videos to get myself acquainted with it. It all seemed straight-forward so I thought, OK, I'll set it up now...so imagine my surprise when I did a quick test before "getting started" and it was already spot on with recommending the right products right out of the box. Very spooky! Juan Pablo (cool name) from Doofinder support contacted me to make sure I was all good. He checked out my set-up and all was working as it should. I had a few questions for him during my trial period, but really, it was a no-brainer that I was going to sign-up. I spent a small amount of time setting up some custom results, redirections (for non-product related queries) and even a banner to show off a new product we launched. Here is the truly amazing bit...our conversion rate for people who used the Doofinder search bar… 18%. That’s eighteen percent, not 1.8%! 18%!!

7st...com

Sep 01, 2023  on Bigcommerce

Doofinder - Great service and products !!!

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