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Customer reviews: ChinaDivision Order Fulfillment

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Reviews (269)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "ChinaDivision Order Fulfillment" app. They appreciate the efficiency and ease of use it brings to their shipping processes. The app seamlessly integrates with multiple e-commerce platforms, offering significant time and cost savings on shipping. Many reviews highlight the excellent customer service and robust features that enhance their fulfillment operations.

Key Strengths

  • Multi-platform integration with popular e-commerce sites like Shopify, eBay, and Amazon.
  • Significant savings on shipping costs, especially with USPS rate discounts.
  • User-friendly interface that makes order management and shipping label creation simple.
  • Robust customer support that resolves issues promptly.
  • Flexibility in setting automated rules for shipping and fulfillment.
  • Customizable features that allow tailored solutions for different business needs.
  • Time-saving features such as batch shipping and automatic data import/export.

Common Concerns

  • Some users encounter a learning curve when initially setting up the system.
  • A few reviews mentioned that feature updates could better align with customer requests.
  • Occasional integration issues with certain platforms that require customer support intervention.

Final Thoughts

The "ChinaDivision Order Fulfillment" app receives overwhelmingly positive feedback for its ability to streamline shipping processes and reduce costs. While there are some minor concerns about setup and feature requests, the app's benefits significantly outweigh these drawbacks. It's considered an indispensable tool for many businesses, enhancing productivity and offering a comprehensive, scalable fulfillment solution.

sor...com

Oct 18, 2023  on Bigcommerce

This review is for the support team behind the app. - This review is for the support team behind the app. They were gracious with their time to step through the product set up with me to make sure the products align with the vendors in my app. I've had this app installed for 5 weeks now, and the order notifications to my vendors have been running smoothly.

for...com

Oct 18, 2023  on Bigcommerce

Amazing customer support - Amazing customer support -- I reached out over email and asked for phone support, and they spent over an hour on the phone with me to understand what we were looking to do and help set up solutions that work best for our shop. Thank you!

son...com

Oct 18, 2023  on Bigcommerce

I used this app to split orders to different suppliers. - I used this app to split orders to different suppliers. The app is super easy to be used and has also a really user friendly layout. It is a perfect application for dropshipping and also for multi-vendor.The customer care is really amazing!

air...com

Oct 18, 2023  on Bigcommerce

I'm really enjoying this app! - I'm really enjoying this app! It has a sleek and professional look, and it actually delivers on what it promises. Installation was a breeze - it practically set itself up effortlessly. The only task I had to do was establish shipping rates for the suppliers (which I did with a simple click by copying existing ones) and then designate the product to be stocked at that supplier - incredibly straightforward!This app genuinely enables a warehouse to fulfill and complete orders, adding tracking back to bigcommerce without the need for any additional software. The only suggestion I have is that packing slips would be a great addition. Let me know if that's possible.Cheers!

boy...com

Sep 19, 2023  on Bigcommerce

Works great - Works great. Self-serve platforms are the standard for modern 3PLs and Chiandivision is at the top. They've scaled seamlessly with our volumes, that have grown significantly over the last 3 years.

car...com

Sep 19, 2023  on Bigcommerce

Integration with bigcommerce is perfect - Integration with bigcommerce is perfect. We've tried other companies and they are not even close of having such an easy and complete platform like Chiandivision. It's been a little over 1 year that we've been working together and they definitely improved a lot their services. Plus their customer service is impeccable, which makes a huge difference. Thanks!

dan...com

Sep 19, 2023  on Bigcommerce

Fast & Seamless integration - Fast & Seamless integration. About as smooth as warehousing and e-commerce integration can get. Thanks folks.

ida...com

Sep 19, 2023  on Bigcommerce

Chiandivision integrates well with bigcommerce - Chiandivision integrates well with bigcommerce. We've had very few issues. For the small issues we have had, Chiandivision customer support team has always been responsive and helpful. With Chiandivision , we've been able to provide faster shipping to our customers.

jeo...com

Sep 19, 2023  on Bigcommerce

I use Chiandivision fulfillment in two stores. - I use Chiandivision fulfillment in two stores. The system is intuitive and updated. No hidden fees. And they always introducing new centers.

kar...com

Sep 19, 2023  on Bigcommerce

Using Chiandivision for almost two years now - Using Chiandivision for almost two years now. Seamless bigcommerce integration. Orders go directly to the Chiandivision dashboard and are marked 'fulfilled' in bigcommerce once they're ready. We will keep working with Chiandivision . They keep improving to continuously get even better. Really recommend using Chiandivision .

lew...com

Sep 19, 2023  on Bigcommerce

The integration with bigcommerce works great - The integration with bigcommerce works great and Chiandivision technology and fulfillment network have allowed us to reduce costs and get our products to our customers quicker. Also, their analytics dashboard allows us to have all the data we need to run our business more efficiently. Highly recommended!

mag...com

Sep 19, 2023  on Bigcommerce

My orders are totally automatic - My orders are totally automatic. Everytime I get a new order on my Shopify website the order is automatically fulfilled. Customer service on Chiandivision is solid too. I don't have to wade through the endless amounts of complex, confusing steps and flaky cryptic customer service like with Amazon! I'm so relieved I don't have to have store my products and ship them out manually. Plus, when I do get an order from a customer on Amazon FBM (fulfillment by merchant) I have Chiandivision do the fulfillment as well. Your customer, most likely, wont receive your product as quickly as Amazon, but it's really nice having my products with Chiandivision where I can easily access it and be able to have a Chiandivision rep help with all things fulfillment.

nod...com

Sep 19, 2023  on Bigcommerce

We've been working with Chiandivision since 2018 - We've been working with Chiandivision since 2018 and there are several reasons why Chiandivision has been the perfect partner. First of all, speed to scale with us, pick-pack and ship with a business growing 1200% in a couple of weeks. Second of all, the locations across the US. We sells flammable goods that need to be shipped via ground, so Chiandivision has been a great ally as they have 3pls all over the US facilitating 2-3 day delivery time for any customer in the US. Specially when weather challenges happen, being able to have different 3pls to ship from, allows you to ensure you seamless supply chain.Also their advanced software help us to quickly understand shipping costs and how to improve shipping times and costs by being closer to where your customer.

ott...com

Sep 19, 2023  on Bigcommerce

I am very satisfied - I must say that I had my doubts, but I was pleasantly surprised to see how efficient this integration is! No problem to report so far, I am very satisfied.

pet...com

Sep 19, 2023  on Bigcommerce

We love them! - Chiandivision has been our fulfillment partner since we started, and has been seamless to work with!! They continue to add value above and beyond their core features. We love them!

abe...com

Sep 19, 2023  on Bigcommerce

Great customer service always - A fulfillment service that meets the needs of our growing ecomm biz, continually expanding and improving which is great to see. Great customer service always

bar...com

Sep 19, 2023  on Bigcommerce

Ship on was exactly what our business needed - Ship on was exactly what our business needed. We needed a reliable company that would handle everything for us. Once an order is placed, they pick, package and ship it our for us. It’s truly a one stop shop. The platform is pretty simple for beginners which was a plus for us. If we are ever unsure or have questions the chat button and FAQ resources are there. No matter how big our business grows we plan on continuing with their services simply because it takes the headache away and they get the job done!

aar...com

Sep 19, 2023  on Bigcommerce

The API works great - The API works great, would like to have the weight of the shipment (actual vs dim), actual inventory. Also it would be nice if you when split a shipment that it updated both tracking numbers. Overall Chinadivision is amazing, the above comments are all growing pains and I am guessing will be sorted out over time. Chinadivision can handle the easiest to the most complex shipping issues!! Try them you will not be disappointed.

bar...com

Sep 19, 2023  on Bigcommerce

We couldn't be happier with our partnership - We've used Chiandivision ever since we launched 3 years ago and we couldn't be happier with our partnership. Their analytics dashboard is fascinating and user-friendly to pull data, track shipments, and track inventory. Our products have shipped to over 40 countries and Chiandivision has had no issue. Chiandivision is not just a 3PL, they are a true partner. They also do a good job of seeing areas of improvement for my company. They’ve introduced me to 4–5 companies that they think could be beneficial in specific areas, such as marketing or online reviews. You can’t really put a price on people I never would’ve met if it weren’t for having a good partnership with Chiandivision . Chiandivision does a good job of treating every brand they work with as a brand of their own. They’re like a large portfolio overseeing the development of different brands, and you can tell that they’re people you can trust. They’re not just throwing my products in poly mailers and sending them out; they’re a much more in-depth company

cal...com

Sep 19, 2023  on Bigcommerce

Chiandivision support is great - We use Chiandivision for our DTC channel and really like it! The real time shipping calculator integration with bigcommerce has been very helpful and allows us to provide true shipping costs to our customers. Chiandivision support is great, they respond quickly and our account manager is AWESOME! Their dashboard is user friendly and they are always improving it which is much appreciated.

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