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Customer reviews: ChannelSale

Reviews (44)

Overall rating
4.8

What Merchants Think

ChannelSale is generally held in high regard by its user base for its robust capabilities in managing multi-channel e-commerce operations. Many merchants appreciate the seamless synchronization of inventory and orders across several platforms such as Amazon, eBay, and Walmart, which greatly enhances operational efficiency and drives sales growth. Users often praise the intuitive user interface and the high-quality customer support provided.

Key Strengths

  • Effective multi-marketplace integration and synchronization.
  • Intuitive and user-friendly interface.
  • Exceptional customer support and responsive service team.
  • Robust analytics and reporting features.
  • Cost-effective solution with significant ROI.

Common Concerns

  • Issues with order processing and price synchronization reported by some users.
  • Problems related to over-promising of features and capabilities.
  • Complaints about the slow resolution of technical problems.

Final Thoughts

Overall, ChannelSale is a powerful tool for businesses looking to streamline and expand their multi-channel e-commerce operations. While the majority of users find it beneficial and effective in boosting their sales and efficiency, a few have experienced challenges related to service and functionality. However, the platform's strengths in integration, user experience, and support appear to outweigh the common concerns for most merchants.

joh...com

Mar 15, 2024  on Bigcommerce

Close Account - My experience with these guys has been very bad. I was excited when i first read the reviews and saw how they cover a wide spectrum of channels and i assumed my troubles were over. But be warned do not switch off you current app before trying these guys properly. They appear very confused or might have over promised what they can deliver. I had a go a testing walmat store listing and its been a nightmere. The guys constantly want to set up meetings just as a tick box exercise but the meetings don't real add any value apart from wasting time.I have written the guys my last email today and i will update you how they intend to win me back, but it has been a very bad experience so far. I would not recommend at all.

bla...com

Nov 21, 2019  on Bigcommerce

Do NOT Use This Company. - ChannelSale is the worst software provider you can find. We signed up with them and then MONTHS went by without anything working. That is not an over-exaggeration... not one single order came through correctly. Pricing was off at every field (total, subtotal, tax) and the order statuses were wrong. They dont do any internal testing when there is a problem, so they use your customers as guinea pigs. They also dont offer refunds - even if the customer had nothing to do with the error. If you are looking at other companies, save yourself time and aggravation by choosing one of them. ANY other company.

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