What Merchants Think

Merchants generally hold "B2B Edition" in high regard, particularly due to its robust support team and ability to meet complex B2B needs. The app is praised for filling a critical technology gap in e-commerce platforms like BigCommerce, effectively allowing businesses to expand their wholesale operations and efficiently handle custom development requirements. Both customer service and functionality have been cited as standout aspects, appealing to businesses looking for a reliable B2B solution.

Key Strengths

• Exceptional customer support and assistance, particularly from specific team members such as Julian, Riley, and Andrew.
• Ability to integrate seamlessly with existing ERP systems and provide custom development.
• Empowers businesses to realize complex product attributes and pricing within BigCommerce.
• Facilitates digital account allocation to sales representatives, improving order processes.
• Out-of-the-box features like shopping lists, quick order pads, and company grouping for customers.
• Allows for varying purchasing levels among different purchasing agents.
• Instantaneous wholesale level pricing and easy purchase order placements.

Common Concerns

• The app may not be a perfect fit for businesses lacking specific wholesale needs or infrastructure like BigCommerce Enterprise edition.
• Some merchants encountered initial integration challenges that were later resolved with the help of the support team.

Final Thoughts

"B2B Edition" is lauded as a versatile and powerful solution for businesses looking to enhance their B2B capabilities on platforms such as BigCommerce. Merchants appreciate its exceptional support, extensive feature set, and adaptability to unique business requirements. While it may not fit every business model, those with defined B2B requirements and infrastructure can significantly benefit from its offerings.