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Customer reviews: Atom8 Automation by GritGlobal

Develop by gritglobal.io

Reviews (25)

Overall rating
4.7

What Merchants Think

Overall, merchants have expressed considerable satisfaction with "Atom8 Automation by GritGlobal". Many praise its ability to streamline workflows and increase efficiency, particularly during busy sales periods and high-risk transaction management. The app's automation capabilities are widely appreciated, although some users encountered challenges in configuring specific workflows.

Key Strengths

  • Enhancement of security by auto-detecting high-risk transactions.
  • Automation of inventory management, preventing overselling.
  • Simplifying product staging and promotions scheduling.
  • Customer segmentation for targeted marketing.
  • Excellent support team responsiveness and feature updates.
  • Integration with third-party applications like MailChimp.
  • Ability to save time on manual operational tasks.

Common Concerns

  • Some workflows are not intuitive and require initial setup effort.
  • Occasional difficulty in configuring specific automation triggers.
  • Poor support experience reported by a few users.

Final Thoughts

"Atom8 Automation by GritGlobal" is generally well-received for its robust automation features, which aid in boosting operational efficiency across various business functions. While it holds potential for extensive automation, users might need some time to fully master its capabilities. Overall, it is a valuable tool for businesses looking to optimize their workflow and reduce manual effort.

ros...com

Dec 01, 2024  on Bigcommerce

Really helpful for busy season - Tbh, I wasn’t sure about adding another app to my stack. But atom8 is really worth having during the busy sales season like the BFCM. They reached out to me and invited to give it a go. I set up Atom8 to handle marketing & products. It’s not magic, it took some time to figure out the workflows. But once it got going, it was solid. Many thanks to the atom8 team for their responsive support.

sup....io

Apr 23, 2024  on Bigcommerce

Securing Transactions and Managing Risk - Handling large and potentially high-risk orders manually can be risky and time-consuming. Atom8’s ability to auto-detect and halt high-risk transactions based on predefined criteria has strengthened our store's security. Now, every order that meets the high-risk conditions is flagged for manual review, ensuring that our team can address potential issues proactively. It's peace of mind knowing that we're better protected from fraud.

hoa...com

Apr 17, 2024  on Bigcommerce

Quite native apps on Bigcommerce - Atom8 with its native features on BC allows me to automate seasonal promotions scheduling without touching other outside automation tools, ensuring everything goes live at the right time. This definitely has significantly boosted our productivity and hopefully 200% boost in revenues with the upcoming summer sales

hie...com

Apr 16, 2024  on Bigcommerce

A Lifesaver for Inventory Management - Atom8 has revolutionized our inventory management by automatically notifying us about low-stock items and unpublishing out-of-stock products. This feature prevents overselling and keeps customers satisfied, saving us countless hours

chu...com

Nov 22, 2023  on Bigcommerce

Should've been simple - I wanted one simple automation of "if product is edited and category is THIS, then do THIS". As simple as it sounds I could not get it to work. I communicated with support to see why, and they barely understood what I was talking about and only could offer to use a timed trigger (once a day) rather than an "Edit" trigger. Disappointed.

bin...com

Jul 14, 2023  on Bigcommerce

Reliable automation for product staging - Atom8 helps our team get the right product put on the storefront or hidden away based on their inventory levels and order amount, it's a great automatic staging tool. We've been using the app for the better part of 2023, and we're still discovering new things to try out with our automation. It's deceptively simple, but there are layers to how optimized you can get with creating automation on this app. Would definitely recommend it!

duy...com

Jun 19, 2023  on Bigcommerce

Segmenting customers - We use the app to segment customers based on different purchase behaviors for better sales targeting. The workflow was easy to set up for our sales team and we're working with the support team to integrate this app to our CRM. We are happy with the performance so far

ken...com

Jun 12, 2023  on Bigcommerce

Great for small teams - I'm using the Atom8 app to automatically sort items based on sales and it's been working great. For a one-man-band, this app is doing a bunch of different jobs that I don't have time to do by myself, like scheduling for sales and auto-sending customer support emails.

run...com

Dec 16, 2022  on Bigcommerce

Exactly what we're looking for! - We needed a tool to group customers based on purchasing behaviors and Atom8 does that and more. Our sales & marketing team currently deploys around 15 workflows to get basic tasks done without wasting human resources, and we're happy with the customer support so far.

han....io

Feb 24, 2022  on Bigcommerce

Good for small teams - This app reduce a lot of steps for my team while managing the store. We can work faster with less time spent on monitoring orders, filling spreadsheet, editing sale prices and things like that. Thanks

hon...com

Sep 22, 2021  on Bigcommerce

convenience - saved a lot of labor cost thanks to this app. Didn't have to stay up late to get things done at midnight

van...com

Mar 16, 2021  on Bigcommerce

So far so good - Easy to use and pretty comprehensive with all the options to manage products and content. Saved me a few hours a day.Waiting for more apps to be integrated, then we can do a lot more with this app.

ste...com

Feb 17, 2021  on Bigcommerce

Highly recommended team - In the time we've been using this tool it has grown to be ever more capable. The team have been very responsive to feature requests and have delivered new items faster than any Dev team I have worked with for a long time. Our use of the tool continues to grow as they add features that take annoying tasks off our hands. The support team are excellent as well as personable.

Game Nerdz

Feb 09, 2021  on Bigcommerce

Very Powerful - This is an incredibly valuable and flexible tool. I hope they continue to add even more options for automation.

hec...com

Nov 24, 2020  on Bigcommerce

It helps reduce tasks & save time - We struggle a lot with the publishing banners & content to the website in holiday sales campaign. Workflows that I'm using include: publish banner, schedule publish product, segment customers in my Mailchimp account, tag order in Shipstation. Thanks to the automation, we saved a lot of time and resources. The UX UI of the app is excellent as well, it takes just couple minutes to learn & apply the app. Great work team!

nhi...com

Aug 11, 2020  on Bigcommerce

Highly recommended for businesses encountering the same struggle like ours - Tasks like switching themes, banners, offers, etc... used to be nightmares for us during sales seasons. Thanks to this app's automated workflows and the team's consultation, we've saved a lot of operations and labor costs.

nhi...com

Aug 11, 2020  on Bigcommerce

Convenient and useful app - I've been looking for an app that integrates with MailChimp for so long. It comes really handy when we have orders from all new customers, the app immediately sends direct emails to our contacts on MailChimp.

nhi...com

Aug 11, 2020  on Bigcommerce

Surprisingly helpful & productive automation platform - Now I can let go of so many manual tasks on my store thanks to this app. It makes automation so much easy to apply, like I can segment customers to VIP and normal groups and automatically send marketing emails to each one so that I can engage with them more regularly.

kah...com

Jun 04, 2020  on Bigcommerce

Save time on manual operational tasks - Everyday our team focus a lot on operational tasks such as creating & publishing products, updating catalog & inventory, confirming & sending emails for new orders, not to mention some fraud orders & human errors. This app really free us up from those tasks. Great work!

jen....io

Jun 03, 2020  on Bigcommerce

Greatly helps on grouping customers - The app allows me to tag each customer with multiple tags. It automatically groups customers who share the same attributes. This is exactly what I need, to combine with email marketing & send customized offers

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