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6.6
AfterShip Returns logo

AfterShip Returns

Develop by returnscenter.com
Free plan available

Streamline BigCommerce returns, enhancing customer experience and brand loyalty.

Interactive interface
Branded return page
Manage return requests
Update return status
4 Reviews
6.6
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Try for Free

About AfterShip Returns

Launched Aug 03, 2021

Categories

Catalog & Order Management Returns Processing (RMA)

Built by returnscenter.com

Support Portal Document
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Introduction Video

Description

Remove friction from returns with a branded interactive return page. Reduce costs and recapture revenue.

Designed for new and fast-growing BigCommerce stores, AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases. AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your BigCommerce store. Equally important is that it relieves you of all the hassles to manage all the returns requests and update returns status in one place.

Pros

  • Streamlines the returns process for BigCommerce stores, enhancing operational efficiency.
  • Enhances customer experience with an intuitive interface, making returns straightforward for customers.
  • Builds brand loyalty by providing a seamless post-purchase experience, potentially leading to repurchases.
  • Relieves merchants from managing return requests manually, saving time and reducing errors.
  • Centralizes updates on return status, enabling better monitoring and communication with customers.

Cons

  • Primarily targeted at new and fast-growing stores, which may limit its scalability for very large businesses.
  • Dependent on BigCommerce platform, not standalone or compatible with other e-commerce platforms.
  • Users may experience a learning curve if unfamiliar with returns management software.

Top Helpful Reviews

ste...com

Apr 23, 2024  on Bigcommerce

Very Pleased with Customer Support - I have spoken to an agent on 2 different occasions and was very please with their responsiveness and ability to solve my issues. Harvinder helped me with my requests and was very knowlegeable.

inf...com

Aug 03, 2023  on Bigcommerce

Great customer support - I haven't used the actual app yet, but really pleased with AfterShip Returns customer support. They kindly extended our free trial since our new website wasn't set to launch for a few weeks. An agent was also available right away to chat with me which isn't always easy to get with these apps. Overall, very pleased.

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