Order Desk

About Order Desk

Launched Feb 27, 2014

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Introduction Video

Description

Connect and automate all of your services. Submit your orders to 300+ ecommerce services, build custom export templates, and much more.

Order Desk is a hosted order management system that allows you to integrate your store's workflow with many other third-party providers.

Manage Your Orders Your Way

Sort your orders into folders to keep track of the status of each order. See your order overview at a glance. Create custom folders to match your business' workflow. Customize each folder's columns to see the details you need.

Need to change a shipping address? Make a refund? Print a customizable packing slip? Email a tracking number? Hold an order for review? Order Desk makes this easy.

Custom Rules and Actions

Order Desk's rules engine lets you set up custom actions to be executed at any event. Here are just a few of the things you can automate:

View your order statistics at a glance. The Order Desk dashboard shows order counts and revenue from today, yesterday, last week, last month, and all time. Create a customized CSV format and you can export your own reports whenever you need them.

Third-Party Magic

Order Desk connects to your third-party apps. We have integrations for over 300 services like Shipwire, MWW, Authorize.net, Amazon, and 3PL Central. Add your customers to your mailing list, process refunds, capture payments, send your orders for fulfillment, or send your shipment information to external shipping software like ShipStation or ShipWorks.

Affordable For Small Businesses

Order Desk is an affordable order management option for small stores with low volume. For larger stores, plans start at $60/mo and include unlimited integrations, users and more.

Find out more and see complete pricing at

Pros

Customizable order management system tailored to the business workflow.
Integration with over 300 third-party apps facilitates seamless business operations.
Ability to create and customize folders to track order statuses efficiently.
Features like address changes, refunds, packing slip customization, and tracking number emails streamline order management.
Rules engine allows automation of custom actions upon specific triggers.
Dashboard provides a comprehensive view of order statistics and revenue data.
Exportable, customized CSV reports facilitate data management and analysis.
Affordable pricing options for small businesses, with scalable plans for larger stores.
Unlimited integrations and user support with larger store plans.

Cons

Might have a learning curve for users unfamiliar with complex integrations.
Potential need for additional support or training for effective use of its features.
Small businesses with very low order volumes might find some features unnecessary.

Top Helpful Reviews

jak...com

May 31, 2022 on Bigcommerce

29,752 Orders so far - We've run 29,752 order through OrderDesk at this point, and it's saved us a lot of time and money. I've got a more in depth review here:https://saasexamples.org/orderdesk-for-ecommerce-how-it-works-pricing-tips/

vin...com

Sep 19, 2019 on Bigcommerce

A Powerful App With Excellent Support - This App has allowed us to fully automate the order process with our suppliers, which saves us a ton of manual work. Next we may look at using it manage our order emails with customers (as this is not easy in BigCommerce). It's a very powerful App and I can see a lot of other uses for it depending on how your business is set up. It's also much more affordable that the other order management tools out there. There is a bit of a learning curve, and it will take some time to get it running how you want. But once you get it up and running, it's kind of "set and forget". I had a lot of questions when I started and the support from Amy and the team at Order Desk has been outstanding. They reply quickly with detailed replies to your questions, which helps a lot.

Chase

Sep 26, 2018 on Bigcommerce

Fantastic! Easily my favourite app. Period. - OrderDesk is a brilliant order & inventory management app! Perfectly integrates with BC and GREATLY simplifies customer service, order and shipping management processes.Simple customization, completely scaleable, and best of all; a REAL bargain.Prepare to discover your new #1 tool for business management!

adm....au

Oct 22, 2015 on Bigcommerce

Great product -

We are using Order Desk to manage print jobs and order fulfillment. It really makes for a good production workflow that previously wasn't available in BigCommerce and has allowed for us to stay with BC as a platform instead of migrating to a new system. Support is excellent, very responsive, and friendly. Thanx guys.

phi...com

Apr 09, 2014 on Bigcommerce

Highly Recommended - Amazing Customer Service -

Highly recommend this app if you need an easy solution to integrating Big Commerce with a number of other platforms. It is easy to set up but if you're not sure about anything their customer service is amazing!

Email support is fast, quick and super helpful. I can't emphasize this enough. I had help from the beginning and everything is working smoothly - I don't have to worry about it at all.Has already saved me a tonne of money and time. Highly worth it!

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