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Customer reviews: Advanced Shipping Rates Manager

Develop by Preferred

Reviews (174)

Overall rating
5

What Merchants Think

The "Advanced Shipping Rates Manager" app receives overwhelmingly positive feedback from merchants. Users appreciate its affordability and robust feature set, often highlighting the app's ability to manage complex shipping scenarios with ease. The customer support team, especially figures like Burt and Dan, has been consistently praised for providing quick and effective assistance, making the setup and customization process smooth and stress-free. Many merchants have switched from competing solutions, particularly ShipperHQ, due to the combination of better service and lower costs associated with Advanced Shipping Rates Manager.

Key Strengths

  • Cost-effective with a wide range of features.
  • Outstanding customer support with personal attention.
  • Ability to handle complex and customized shipping scenarios effortlessly.
  • Real-time carrier integration and flexible rule configurations.
  • Seamless setup and integration experience.

Common Concerns

  • Initial setup can be perceived as complex without support.
  • Some merchants find the features overwhelming initially.

Final Thoughts

The "Advanced Shipping Rates Manager" is highly regarded as an essential tool for e-commerce businesses needing sophisticated and tailored shipping solutions. It's praised for its flexibility, ease of use, and incredible customer support, making it a preferred choice over more expensive alternatives. The app not only meets but frequently exceeds merchant expectations by simplifying complex shipping processes and providing peace of mind.

bra...hop

Apr 25, 2021  on Bigcommerce

excellent product, excellent customer service, excellent product knowledge - excellent product: We have tried other apps but nothing accomplished what we needed. Plus it is so user friendly. Also, the "add ons" are amazing features and so user friendly, customer service: quick response via phone, chat or email. very accessible customer service. product knowledge: these guys not only know their product but also customer expectations and the shipping industry.

chr...com

Mar 29, 2021  on Bigcommerce

Ala Carte & Great Service - Moved over from ShipperHQ because we could get what we needed and wanted from ASM vs. having to move up to a higher playing plan with SHQ that we really didn't need all of. More features with ASM and less cost. Great service. Really like their Product Page Shipping calculator.

jul...com

Mar 22, 2021  on Bigcommerce

Excellent Service and APP - The customer service at ASM is by far the best we have ever experienced. A lot of internet companies make a lot of claims and promises but ASM actually did what they said they would do. The shipping app is working as promised and we are already seeing an increase in conversions as a result of all the hard work Dan and Burt provided. Thank you for all you did. Greatly appreciated.

chr...com

Mar 05, 2021  on Bigcommerce

Great App & Support - Just started with them but everything seems to be going great. They have answers for all of our needs.

jif...com

Feb 25, 2021  on Bigcommerce

Excellent App & Service - We have been using ASM for a couple months now on our new website and are thoroughly impressed. The app is very simple to use and their customer service gets 5 GOLD STARS. They always answer the phone and reply to emails/chats very quickly. They have been in business for a long time and it shows. They know their shipping! Highly recommend using this shipping app.

gar...net

Feb 12, 2021  on Bigcommerce

Review - We have been working with ASM for over 11 years mostly on yahoo platform and know on the big commerce platform, ASM has been fantastic to work will. Burt & Don have been top notch service and they always gets the job done. The best shipping software there is, Don't look anywhere else you will be wasting your time.

gar...net

Feb 12, 2021  on Bigcommerce

Review - We have been working with ASM for over 11 years mostly on yahoo platform and know on the big commerce platform, ASM has been fantastic to work will. Burt & Don have been top notch service and they always gets the job done. The best shipping software there is, Don't look anywhere else you will be wasting your time.

jel...com

Jan 29, 2021  on Bigcommerce

Great Product! - We have been using ASM on two different platforms and this service is second to none! Very easy to setup and manage. Burt & Don have been great to work with over the years and are always ready to help with any issue we encounter (which are few and far between)! Hands down the best shipping software out there.

jel...com

Jan 29, 2021  on Bigcommerce

Great Product! - We have been using ASM on two different platforms and this service is second to none! Very easy to setup and manage. Burt & Don have been great to work with over the years and are always ready to help with any issue we encounter (which are few and far between)! Hands down the best shipping software out there.

mik...com

Jan 21, 2021  on Bigcommerce

Huge Upgrade of Service and Suport - We were using another service that came with our enterprise level, but the service was hard to configure to work properly with our store, and as we grew, the new rates were rediculous. We switched over to ASM and could not be more happy. Their ability to customize is great and Dan and the support team have been top notch. We would highly recommend for anyone looking for a better shipping App in BigCommerce!

dan...com

Dec 24, 2020  on Bigcommerce

Great Experience - Dan and team have been a pleasure to work with! They customized the Advanced Shipping Manager tools to work with our complex order processing times for personalized products to display accurate delivery dates on the product pages and shopping cart. ASM delivered an outstanding product and experience at a fair price.

Nov 03, 2020  on Bigcommerce

Outstanding Service - We recently implemented ASM but had a few special circumstances that we had trouble with. The assistance we received from Burt was OUTSTANDING. Do not hesitate to give this app a try. If you run into any issues, they are there to help you get it right!

inf...com

Oct 22, 2020  on Bigcommerce

Great for excluding products from shipping methods - We need to be able to stop customer from order some products that can not ship usps. This was answer to our solution. There tech support is great and we had a minor problem they where able to get fixed fast.

hch...com

Oct 21, 2020  on Bigcommerce

Robust solution from a an excellent team! - We worked with the team at ASM for close to 15 years. We deal with a large variety of products at our stores, they range from perishables (weather sensitive) to non perishable and in weights ranging from under 1 pound shipments all the way to pallet shipments. The software is just incredible and the team is amazing; there's no situation you can have that this app cannot resolve. Before the ASM, we had to stop shipping chocolate during the summer months. With the ASM, we are able to ship chocolate all year long; we are able to have rules in place that look at the weather at the ship from & delivery point and based on the temperature threshold established only certain shipping methods are allowed. When we moved our stores to BC, we did not have to think twice about the ASM and quite frankly the competition was not even close. We are a huge fan to the app and the team behind the app.

hch...com

Oct 21, 2020  on Bigcommerce

Robust solution from a an excellent team! - We worked with the team at ASM for close to 15 years. We deal with a large variety of products at our stores, they range from perishables (weather sensitive) to non perishable and in weights ranging from under 1 pound shipments all the way to pallet shipments. The software is just incredible and the team is amazing; there's no situation you can have that this app cannot resolve. Before the ASM, we had to stop shipping chocolate during the summer months. With the ASM, we are able to ship chocolate all year long; we are able to have rules in place that look at the weather at the ship from & delivery point and based on the temperature threshold established only certain shipping methods are allowed. When we moved our stores to BC, we did not have to think twice about the ASM and quite frankly the competition was not even close. We are a huge fan to the app and the team behind the app.

web...com

Oct 21, 2020  on Bigcommerce

Awesome Solution for Beginner and Advanced Setups - We switched to ASM after a competitor of theirs was not able to provide accurate solutions for larger orders that our customers place. With their simple to use, and easy to understand "Point System" we've been able to provide our customers with accurate shipping quotes leading to more conversions and fewer abandoned carts. Also, their dedicated staff makes setup easy and are a pleasure to deal with. Highly Recommended.

bas....ca

Sep 22, 2020  on Bigcommerce

Best Product for Bigcommerce shipping - Have deployed to multiple bigcommerce stores.

tom...com

Sep 14, 2020  on Bigcommerce

Awesome app! - Shipping various size products in various size cases can be challenging. These guys have mastered it though. The app is awesome. Highly configurable, Scarily accurate and super simple. The support is spot on and they seem to always be available (which is unheard of nowadays). Well done ASM!

smc...com

Sep 10, 2020  on Bigcommerce

Amazing Service! - Burt was fantastic with a very difficult set up for our online store. We have lots of special pallet rates in place with two separate carriers and it was very difficult to get the programing done correctly. Finally it is set up and working beautiful.

inf...com

Jul 29, 2020  on Bigcommerce

Very, very well done. - Nowadays you do not know what to expect, but these guys exceeded our expectations with quality of work and its speed. Very good experience and I speak from decade of experience myself. Thanks!

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