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Customer reviews: Advanced Shipping Rates Manager

Develop by Preferred

Reviews (181)

Overall rating
5

What Merchants Think

The "Advanced Shipping Rates Manager" app receives overwhelmingly positive feedback from merchants. Users appreciate its affordability and robust feature set, often highlighting the app's ability to manage complex shipping scenarios with ease. The customer support team, especially figures like Burt and Dan, has been consistently praised for providing quick and effective assistance, making the setup and customization process smooth and stress-free. Many merchants have switched from competing solutions, particularly ShipperHQ, due to the combination of better service and lower costs associated with Advanced Shipping Rates Manager.

Key Strengths

  • Cost-effective with a wide range of features.
  • Outstanding customer support with personal attention.
  • Ability to handle complex and customized shipping scenarios effortlessly.
  • Real-time carrier integration and flexible rule configurations.
  • Seamless setup and integration experience.

Common Concerns

  • Initial setup can be perceived as complex without support.
  • Some merchants find the features overwhelming initially.

Final Thoughts

The "Advanced Shipping Rates Manager" is highly regarded as an essential tool for e-commerce businesses needing sophisticated and tailored shipping solutions. It's praised for its flexibility, ease of use, and incredible customer support, making it a preferred choice over more expensive alternatives. The app not only meets but frequently exceeds merchant expectations by simplifying complex shipping processes and providing peace of mind.

adm...com

Sep 27, 2021  on Bigcommerce

Great ! - Just want to say one thing, best customer service EVER ! Burt is just the best, the way he handling the requests, how much attention to details he is putting is just unbelievable....love this guy :) As far as the app itself it does exactly what is says, it is easy to use, creating customs rules is a breeze, this is a nice upgrade for us from previous shipping app. Highly recommend these guys !

jki...com

Sep 14, 2021  on Bigcommerce

Great app add on for shipping - Great app. Easy to set up. Simpler to set up than their competitor. Support is quick, helpful and responsive.

mos...com

Aug 11, 2021  on Bigcommerce

Great app - Amazing app. Great support

dbe...com

Aug 05, 2021  on Bigcommerce

10 Star on a scale of 1 to 5 ! - Started our 3rd website on Big Commerce due to lack of support and shipping calculator issues on our previous platform. We did our research and went with Advanced Shipping Manager to support the large number of catalog items and diversity of our product range. Going with Advanced Shipping Manager is absolutely the best choice we could have made. The tech support is TOP NOTCH and software does everything we need it to do. We have everything from small First Class mail items to UPS ground only item for chemicals, liquids., and heavy items. This software gives the proper shipping options at checkout based on which items are in the cart. If you have issues you can count on FAST and EXCELLENT tech support. This company is one of the very few that lives up to everything it claims. We have seen higher average order totals over our previous system and believe that’s in large part due to the accurate shipping calculations. THANK YOU Advanced Shipping Manager! Keep up the good work!

inf...com

Jun 30, 2021  on Bigcommerce

Fantastic - Dan is fantastic to work with. He answered everyone of my problems and constantly followed up to make sure the changes worked. If you are looking for an upgrade to the standard shipping options in BigCommerce, look no further.

ben...com

May 25, 2021  on Bigcommerce

Great Product and Customer Service - In this online world, one theme that seems to continually come up is companies lacking in customer service. Not ASM though. Honestly of all of the apps and programs we run in and around our site, ASM has provided the best customer service by far. Upon initially setting up the app, we spoke over chat, email, and phone with Burt. He stuck with us every step of the way and had a solution for every shipping issue we had. I would definitely recommend this app to others.

bra...hop

Apr 25, 2021  on Bigcommerce

excellent product, excellent customer service, excellent product knowledge - excellent product: We have tried other apps but nothing accomplished what we needed. Plus it is so user friendly. Also, the "add ons" are amazing features and so user friendly, customer service: quick response via phone, chat or email. very accessible customer service. product knowledge: these guys not only know their product but also customer expectations and the shipping industry.

bra...hop

Apr 25, 2021  on Bigcommerce

excellent product, excellent customer service, excellent product knowledge - excellent product: We have tried other apps but nothing accomplished what we needed. Plus it is so user friendly. Also, the "add ons" are amazing features and so user friendly, customer service: quick response via phone, chat or email. very accessible customer service. product knowledge: these guys not only know their product but also customer expectations and the shipping industry.

chr...com

Mar 29, 2021  on Bigcommerce

Ala Carte & Great Service - Moved over from ShipperHQ because we could get what we needed and wanted from ASM vs. having to move up to a higher playing plan with SHQ that we really didn't need all of. More features with ASM and less cost. Great service. Really like their Product Page Shipping calculator.

jul...com

Mar 22, 2021  on Bigcommerce

Excellent Service and APP - The customer service at ASM is by far the best we have ever experienced. A lot of internet companies make a lot of claims and promises but ASM actually did what they said they would do. The shipping app is working as promised and we are already seeing an increase in conversions as a result of all the hard work Dan and Burt provided. Thank you for all you did. Greatly appreciated.

chr...com

Mar 05, 2021  on Bigcommerce

Great App & Support - Just started with them but everything seems to be going great. They have answers for all of our needs.

jif...com

Feb 25, 2021  on Bigcommerce

Excellent App & Service - We have been using ASM for a couple months now on our new website and are thoroughly impressed. The app is very simple to use and their customer service gets 5 GOLD STARS. They always answer the phone and reply to emails/chats very quickly. They have been in business for a long time and it shows. They know their shipping! Highly recommend using this shipping app.

gar...net

Feb 12, 2021  on Bigcommerce

Review - We have been working with ASM for over 11 years mostly on yahoo platform and know on the big commerce platform, ASM has been fantastic to work will. Burt & Don have been top notch service and they always gets the job done. The best shipping software there is, Don't look anywhere else you will be wasting your time.

gar...net

Feb 12, 2021  on Bigcommerce

Review - We have been working with ASM for over 11 years mostly on yahoo platform and know on the big commerce platform, ASM has been fantastic to work will. Burt & Don have been top notch service and they always gets the job done. The best shipping software there is, Don't look anywhere else you will be wasting your time.

jel...com

Jan 29, 2021  on Bigcommerce

Great Product! - We have been using ASM on two different platforms and this service is second to none! Very easy to setup and manage. Burt & Don have been great to work with over the years and are always ready to help with any issue we encounter (which are few and far between)! Hands down the best shipping software out there.

jel...com

Jan 29, 2021  on Bigcommerce

Great Product! - We have been using ASM on two different platforms and this service is second to none! Very easy to setup and manage. Burt & Don have been great to work with over the years and are always ready to help with any issue we encounter (which are few and far between)! Hands down the best shipping software out there.

mik...com

Jan 21, 2021  on Bigcommerce

Huge Upgrade of Service and Suport - We were using another service that came with our enterprise level, but the service was hard to configure to work properly with our store, and as we grew, the new rates were rediculous. We switched over to ASM and could not be more happy. Their ability to customize is great and Dan and the support team have been top notch. We would highly recommend for anyone looking for a better shipping App in BigCommerce!

dan...com

Dec 24, 2020  on Bigcommerce

Great Experience - Dan and team have been a pleasure to work with! They customized the Advanced Shipping Manager tools to work with our complex order processing times for personalized products to display accurate delivery dates on the product pages and shopping cart. ASM delivered an outstanding product and experience at a fair price.

Nov 03, 2020  on Bigcommerce

Outstanding Service - We recently implemented ASM but had a few special circumstances that we had trouble with. The assistance we received from Burt was OUTSTANDING. Do not hesitate to give this app a try. If you run into any issues, they are there to help you get it right!

inf...com

Oct 22, 2020  on Bigcommerce

Great for excluding products from shipping methods - We need to be able to stop customer from order some products that can not ship usps. This was answer to our solution. There tech support is great and we had a minor problem they where able to get fixed fast.

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