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Customer reviews: Advanced Shipping Manager

Develop by Preferred

The BigCommerce Advanced Shipping Manager app simplifies complex shipping rules, rates, and zones for eCommerce stores. This review covers its features, pricing, and real user experiences to help merchants optimize their shipping strategy.

Reviews (168)

Overall rating
5

What Merchants Think

The overall sentiment among merchants using "Advanced Shipping Manager" is overwhelmingly positive. Many customers emphasize the app's flexibility, robustness, and excellent customer support, making it a preferable choice for handling complex shipping needs. Users consistently express satisfaction with the app's integration capabilities and how it improves their shipping operations, contributing to enhanced customer experience and operational efficiency.

Key Strengths

  • Outstanding and responsive customer support, often highlighted as a key differentiator.
  • Flexibility and customization, allowing for a wide range of complex shipping rules and scenarios.
  • Ease of integration with popular platforms like BigCommerce and Shopify.
  • Comprehensive features including multi-store support, real-time carrier integration, and customizable shipping rules.
  • Competitive pricing compared to other solutions, providing better value for money.

Common Concerns

  • Initial setup can be complex for some users, requiring support for optimal configuration.
  • Some users mentioned that additional features might require extra costs, although still deemed reasonable.

Final Thoughts

"Advanced Shipping Manager" is widely regarded as a top choice among merchants seeking a reliable and flexible shipping management solution. Its blend of comprehensive features, adaptability, and unparalleled support makes it a valuable tool for businesses looking to streamline shipping processes and improve customer satisfaction. Highly recommended for those in need of handling complex shipping requirements efficiently.

mfi...net

Apr 25, 2025  on Bigcommerce

Cost effective, excellent customer support. - This team has an excellent product that is affordable with great customer service. They are friendly and helpful

and...com

Apr 18, 2025  on Bigcommerce

Excellent Shipping App - The features and control we needed were always one tier and $1000's of dollars away with our previous shipping solution, but with ASM we are able to cut cost and bring more accurate shipping rates to our customers. Customer Service has been quick and extremely helpful; providing us with a solution that we can tailor to our needs. The screen shots may look daunting, but ASM is really a simple tool.

sal....uk

Apr 16, 2025  on Bigcommerce

This Shipping App - A must Have!!! - This App is fantastic. It does exactly what we needed - We needed an App to add surcharges to Items larger than 1000mm. I tested the competitive products and found that ASM was easy to use.I did require some support but hey, the best support I've ever received from all suppliers I've used in the last 3 years. You get very quickly Chat Support, email Support, PHONE Support. You are speaking to people and not machines. The support from Burt and Team was absolutely outstanding.... The price is very fair as well.I wish all App suppliers would be like ASM.

nin...com

Mar 26, 2025  on Bigcommerce

Great App - ASM has been crucial to our set up. So much functionality and personalization. Support is quick to respond and has been a important role in the building our our site.

jpr...com

Mar 13, 2025  on Bigcommerce

Best Shipping App! - We use the B2B edition, plus Acumatica ERP, to manage customers, businesses, orders, and more. This app is vital in integration of managing global shipping organization for special accounts, new subscriptions, and every-day consumer orders. We love the ease of the settings and making use we don't need to monitor order accuracy since this module takes care with peace of mind. Thank you Burt!

mad...com

Feb 20, 2025  on Bigcommerce

Shipping Application - Advanced Shipping Manager is crucial for our shipping and their customer support helped us from start to finish with installation. Quick and accurate responses. I've been very pleased with their services!

jas...com

Dec 13, 2024  on Bigcommerce

Great Shipping Application! - Great shipping app with a TON of features! They help you get it all set up which is super helpful, because there are so many ways to configure shipping services. Burt has been very responsive to any questions and help that I needed, and I am very happy with this app!

ben...com

Dec 03, 2024  on Bigcommerce

Great Customer Support and Very Flexible - The customer support at ASM is great—we always receive quick and helpful responses from their support team. The application is very flexible for a wide variety of shipping scenarios, even in a multi-storefront environment.

llo...com

Nov 22, 2024  on Bigcommerce

Shipping Manager top of Class App - If your looking for a solution to help you save money with shipping while simplifying rules, Look no where else!! This companies App and Customer Support ranks number 1 amongst all the apps we currently use!! They take everything so personal and treat your business like you would want to treat it. They would get a Michelin Award if they gave them for apps!!

ble...com

Oct 31, 2024  on Bigcommerce

Great customer support - We use this service to offer actual shipping rates. The service from ASM is absolutely stellar. Fast response and efficient help. Thank you.

mar...com

Oct 10, 2024  on Bigcommerce

Top Notch Technology and Customer Support - I'm going to save you time here...If you are in need of a shipping management solution for your online store, stop and sign up with ASM. I was with their competitor for years and the support at ASM is infinitely better. These guys have it dialed. The software has built in solutions for every scenario we have encountered and their customer support is second to none. They almost always answer the phone which is so refreshing in an age of support ticket after support ticket. Oh, and if you do have to create a ticket they resolve it in about a day. Often times they even make the setting changes for you instead of sending you to yet another knowledge base which as an ultra busy small business owner, I don't have time to read. These guys will save you time and give you peace of mind. Great product at a fair price backed by great people.

rea...com

Sep 16, 2024  on Bigcommerce

Incredible Service!! - I have been a customer for over a decade! Burt and Dan are professional, proficient/competent and most of all very responsive. I have experienced many bumps in the road (website issues, carrier glitches, etc.) over the years that prompted me to call these guys to rescue me. Without fail, they jump on it immediately and have resolved every issue for me. I would give them 10 stars if I could **********

joh...com

Sep 12, 2024  on Bigcommerce

Happy Customer for Many Years - We've used ASM on Big Commerce and previously on another platform for many years. It has been able to handle anything we throw at it. The biggest benefit is the excellent support which is always speedy and capable and willing to above and beyond which we rarely see with other products and services.

kel...com

Jul 30, 2024  on Bigcommerce

Great Shipping App - ASM is the best. We have checked out other shipping apps and they were pricey. ASM is affordable and handled our very challenging shipping rules. I love their support team as well. They are very helpful and go above and beyond.

cal...com

Jul 18, 2024  on Bigcommerce

Very good application - It has many options, to be able to customize several types of shipping at the same time and the support is incredibly good Burt is the person you need if you need to configure anything, very good app

amo...com

Jul 15, 2024  on Bigcommerce

Best App for Shipping estimates - I found ASM as the most sophisticated yet most cost effective solution available on the Big commerce. Their customer support is amazing and they are always available to troubleshoot or resolve any shipping related challenges that I come across while setting up the application. This is also the only solution which can manage 300+ shipping origins without much hassles.

onl...com

May 30, 2024  on Bigcommerce

Great app and even better customer support - I have tried several apps for shipping and ASM is the only one that allowed me to configure the shipping rules the way I needed them. Customer support is also top notch with lightening quick response times and solutions. I very rarely take the time to review software and apps because they usually don't meet my needs, but ASM has exceeded all of my expectations. Great app!

abr...com

Apr 30, 2024  on Bigcommerce

Lots of Features and Functionality Under the Hood - Had a lot of complicated shipping issues to solve and Advanced Shipping Manager had solutions to them. The best support team helped me as a user understand the system and figured unique solutions for my company. Particularly Burt was very pleasant to interact with.

sal...com

Apr 24, 2024  on Bigcommerce

Excellent app for complex shipping rates and zones - We at Flexx love this app and we were using it for over 2 years now. Enable you to set all different matrix such as remote post area codes, dangerous goods shipping (lithium ion batteries) etc.. We also have integrated live quotes from DHL and Fedex, very important for correct rates quotations. The app just set up and forget about it, it simply works. Their support is excellent, they always reply as soon as they can and help you with any settings you need. They always go extra mile to make you happy. We actually love this app so much, that we are migrating our shop from Bigcommerce to Shopify and install this app in our Shopify store too. Again, their support transferred all our settings over. Do not hesitate to get this app. It is a must especially for shops with complex shipping options and diverse merchandise.

sal...com

Mar 28, 2024  on Bigcommerce

Excellent Serice - Amazing customer support. You don't get this everyday anymore. Burt was exceptional with our new Ship Station rate integration. Thank you!

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