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Customer reviews: Advanced Shipping Manager

Develop by Preferred

The BigCommerce Advanced Shipping Manager app simplifies complex shipping rules, rates, and zones for eCommerce stores. This review covers its features, pricing, and real user experiences to help merchants optimize their shipping strategy.

Reviews (168)

Overall rating
5

What Merchants Think

The overall sentiment among merchants using "Advanced Shipping Manager" is overwhelmingly positive. Many customers emphasize the app's flexibility, robustness, and excellent customer support, making it a preferable choice for handling complex shipping needs. Users consistently express satisfaction with the app's integration capabilities and how it improves their shipping operations, contributing to enhanced customer experience and operational efficiency.

Key Strengths

  • Outstanding and responsive customer support, often highlighted as a key differentiator.
  • Flexibility and customization, allowing for a wide range of complex shipping rules and scenarios.
  • Ease of integration with popular platforms like BigCommerce and Shopify.
  • Comprehensive features including multi-store support, real-time carrier integration, and customizable shipping rules.
  • Competitive pricing compared to other solutions, providing better value for money.

Common Concerns

  • Initial setup can be complex for some users, requiring support for optimal configuration.
  • Some users mentioned that additional features might require extra costs, although still deemed reasonable.

Final Thoughts

"Advanced Shipping Manager" is widely regarded as a top choice among merchants seeking a reliable and flexible shipping management solution. Its blend of comprehensive features, adaptability, and unparalleled support makes it a valuable tool for businesses looking to streamline shipping processes and improve customer satisfaction. Highly recommended for those in need of handling complex shipping requirements efficiently.

jul...com

Mar 22, 2021  on Bigcommerce

Excellent Service and APP - The customer service at ASM is by far the best we have ever experienced. A lot of internet companies make a lot of claims and promises but ASM actually did what they said they would do. The shipping app is working as promised and we are already seeing an increase in conversions as a result of all the hard work Dan and Burt provided. Thank you for all you did. Greatly appreciated.

chr...com

Mar 05, 2021  on Bigcommerce

Great App & Support - Just started with them but everything seems to be going great. They have answers for all of our needs.

jif...com

Feb 25, 2021  on Bigcommerce

Excellent App & Service - We have been using ASM for a couple months now on our new website and are thoroughly impressed. The app is very simple to use and their customer service gets 5 GOLD STARS. They always answer the phone and reply to emails/chats very quickly. They have been in business for a long time and it shows. They know their shipping! Highly recommend using this shipping app.

gar...net

Feb 12, 2021  on Bigcommerce

Review - We have been working with ASM for over 11 years mostly on yahoo platform and know on the big commerce platform, ASM has been fantastic to work will. Burt & Don have been top notch service and they always gets the job done. The best shipping software there is, Don't look anywhere else you will be wasting your time.

jel...com

Jan 29, 2021  on Bigcommerce

Great Product! - We have been using ASM on two different platforms and this service is second to none! Very easy to setup and manage. Burt & Don have been great to work with over the years and are always ready to help with any issue we encounter (which are few and far between)! Hands down the best shipping software out there.

mik...com

Jan 21, 2021  on Bigcommerce

Huge Upgrade of Service and Suport - We were using another service that came with our enterprise level, but the service was hard to configure to work properly with our store, and as we grew, the new rates were rediculous. We switched over to ASM and could not be more happy. Their ability to customize is great and Dan and the support team have been top notch. We would highly recommend for anyone looking for a better shipping App in BigCommerce!

dan...com

Dec 24, 2020  on Bigcommerce

Great Experience - Dan and team have been a pleasure to work with! They customized the Advanced Shipping Manager tools to work with our complex order processing times for personalized products to display accurate delivery dates on the product pages and shopping cart. ASM delivered an outstanding product and experience at a fair price.

Nov 03, 2020  on Bigcommerce

Outstanding Service - We recently implemented ASM but had a few special circumstances that we had trouble with. The assistance we received from Burt was OUTSTANDING. Do not hesitate to give this app a try. If you run into any issues, they are there to help you get it right!

inf...com

Oct 22, 2020  on Bigcommerce

Great for excluding products from shipping methods - We need to be able to stop customer from order some products that can not ship usps. This was answer to our solution. There tech support is great and we had a minor problem they where able to get fixed fast.

hch...com

Oct 21, 2020  on Bigcommerce

Robust solution from a an excellent team! - We worked with the team at ASM for close to 15 years. We deal with a large variety of products at our stores, they range from perishables (weather sensitive) to non perishable and in weights ranging from under 1 pound shipments all the way to pallet shipments. The software is just incredible and the team is amazing; there's no situation you can have that this app cannot resolve. Before the ASM, we had to stop shipping chocolate during the summer months. With the ASM, we are able to ship chocolate all year long; we are able to have rules in place that look at the weather at the ship from & delivery point and based on the temperature threshold established only certain shipping methods are allowed. When we moved our stores to BC, we did not have to think twice about the ASM and quite frankly the competition was not even close. We are a huge fan to the app and the team behind the app.

web...com

Oct 21, 2020  on Bigcommerce

Awesome Solution for Beginner and Advanced Setups - We switched to ASM after a competitor of theirs was not able to provide accurate solutions for larger orders that our customers place. With their simple to use, and easy to understand "Point System" we've been able to provide our customers with accurate shipping quotes leading to more conversions and fewer abandoned carts. Also, their dedicated staff makes setup easy and are a pleasure to deal with. Highly Recommended.

bas....ca

Sep 22, 2020  on Bigcommerce

Best Product for Bigcommerce shipping - Have deployed to multiple bigcommerce stores.

tom...com

Sep 14, 2020  on Bigcommerce

Awesome app! - Shipping various size products in various size cases can be challenging. These guys have mastered it though. The app is awesome. Highly configurable, Scarily accurate and super simple. The support is spot on and they seem to always be available (which is unheard of nowadays). Well done ASM!

smc...com

Sep 10, 2020  on Bigcommerce

Amazing Service! - Burt was fantastic with a very difficult set up for our online store. We have lots of special pallet rates in place with two separate carriers and it was very difficult to get the programing done correctly. Finally it is set up and working beautiful.

inf...com

Jul 29, 2020  on Bigcommerce

Very, very well done. - Nowadays you do not know what to expect, but these guys exceeded our expectations with quality of work and its speed. Very good experience and I speak from decade of experience myself. Thanks!

rip...com

May 13, 2020  on Bigcommerce

Solved our Intricate Shipping Requirements - This is the application we wish we would have found a long time ago.  I first have to rave about their customer service and on-boarding.  My representative (Burt) was very knowledgeable and worked very closely with me to get all the many settings we needed dialed in.  He was always easy to reach and ensured that I was happy, and that the software was operating to our satisfaction.As it relates to the software specifically, our products range from very small items to very large and heavy items.  Some are only able to ship through certain carriers and this program gives us the ability to control which carriers are quoted on a product level.  It is able to connect to all of the carriers we use to give our customers the best option for their shipping.  In addition, some items require special handling and we are able to add in those special charges that the carrier charges us on a product level to ensure that the quotes are accurate.  It knows all of our box sizes and the cubic dimensions of all the loose items.  It then can create accurate quotes because it knows how to group multiple items into the appropriate number of boxes to quote with UPS.  Before this program, many of our shipments were grossly under quoted in our shopping cart and just not accurate.  We can now dial in all the complex shipping scenarios.I highly recommend giving this application a try.  It has done wonders for our business and easily pays for itself since our system now quotes shipping accurately.

inf...com

Apr 09, 2020  on Bigcommerce

Excellent Service and Easy To Use - We are very satisfied with Advanced Shipping Manager. We were able to create different shipping rules within our store very easily. The support at ASM is excellent. They take the time to listen to your needs and explain the different options for setting up your shipping rules. We highly recommend Advanced Shipping Manager.

geo...com

Mar 24, 2020  on Bigcommerce

Great Features and Outstanding Support - Our team switched to Advanced Shipping Manager a week ago and we are very pleased. We found this add on to have more features than our past add on. Their patience with both showing us how their software works and allowing us to test it in a sandbox site before going live was quite helpful. Once installed it not only has worked well but has simplified our cart shipping charge estimates for an order. Worth looking into. We would highly recommend it!

jam...com

Mar 18, 2020  on Bigcommerce

More Features for the Money and WAAAAY Easier to Use - Advanced Shipping Manager is as easy as it gets for configuring shipping rules. Compared to the big name alternative, we get way more features for the price and have a far more streamlined, straight to the point interface that makes it easy to implement shipping methods and rules.The support is super responsive. The thing I like the most, though, is if I want to add one simple feature, I can order it à la carte instead of tripling my plan cost like the other guys. If you had the other option rammed down your throat and can't stomach the high price tag, give Advanced Shipping Manager a try.

inf...com

Mar 03, 2020  on Bigcommerce

Easy to use , Excellent value ! - I am very happy to be working with Kingwebmaster for our shipping logistics needs. We have been using ShipperHQ for several years at a premium price with half the functionality as Kingwebmaster. We have over 400,000 products pulling from more than a dozen warehouses and their BigCommerce App has been extremely helpful and the pricing is fantastic as well. With unlimited warehouses we can continue to add additional shipping locations and further customize them to our specific needs. Highly recommended !

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