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Customer reviews: Advanced Shipping Manager

Develop by Preferred

The BigCommerce Advanced Shipping Manager app simplifies complex shipping rules, rates, and zones for eCommerce stores. This review covers its features, pricing, and real user experiences to help merchants optimize their shipping strategy.

Reviews (168)

Overall rating
5

What Merchants Think

The overall sentiment among merchants using "Advanced Shipping Manager" is overwhelmingly positive. Many customers emphasize the app's flexibility, robustness, and excellent customer support, making it a preferable choice for handling complex shipping needs. Users consistently express satisfaction with the app's integration capabilities and how it improves their shipping operations, contributing to enhanced customer experience and operational efficiency.

Key Strengths

  • Outstanding and responsive customer support, often highlighted as a key differentiator.
  • Flexibility and customization, allowing for a wide range of complex shipping rules and scenarios.
  • Ease of integration with popular platforms like BigCommerce and Shopify.
  • Comprehensive features including multi-store support, real-time carrier integration, and customizable shipping rules.
  • Competitive pricing compared to other solutions, providing better value for money.

Common Concerns

  • Initial setup can be complex for some users, requiring support for optimal configuration.
  • Some users mentioned that additional features might require extra costs, although still deemed reasonable.

Final Thoughts

"Advanced Shipping Manager" is widely regarded as a top choice among merchants seeking a reliable and flexible shipping management solution. Its blend of comprehensive features, adaptability, and unparalleled support makes it a valuable tool for businesses looking to streamline shipping processes and improve customer satisfaction. Highly recommended for those in need of handling complex shipping requirements efficiently.

all...com

May 09, 2022  on Bigcommerce

Great Shipping App - We have been using Advanced Shipping Manager for years. It's a great app that can do many things! Best thing is you can work with the developer to customize it to your own needs. I highly recommend this app. It's simple to install and use.

joh...com

Apr 27, 2022  on Bigcommerce

Does It All - New to BigCommerce, we signed up for the other HQ solution. I wish I'd known about ASM sooner. ASM is easy to set up and has more features for the same price point. It really lets you dig down and set the rules to be exactly what is needed. Support is MUCH better than the others and always helpful. Because of the way the integration is set up, you can also use other shipping rules such as Zonos. Just sign up and stop worrying about shipping.

dou...com

Apr 22, 2022  on Bigcommerce

A++ Shipping Solution & Responsive Support - We've been a partner of ASM for over 10+ years. One of the best shipping solutions on the market hands down. Reliable and responsive support for all 10+ years of service. Will continue to use and recommend to my colleagues for any on-site shipping needs. Thanks ASM! A+

sar...com

Apr 20, 2022  on Bigcommerce

Great Service - When beginning to work with BigCommerce, we integrated with Shipper HQ but encountered a number of problems getting it to function properly. The functionality that we need is basic but could only be achieved with a more advanced version of Shipper HQ which comes with a big price tag. We found ASM and we were able to do everything we wanted and more at a lower price point and with much better customer service. When new questions or needs have arisen, they have been prompt to help and ensure that everything is working properly. I highly recommend working with Advanced Shipping Manager.

cha...net

Apr 18, 2022  on Bigcommerce

Much better than Shipper HQ - We initially made the mistake of working with Shipper HQ. The customer support was shoddy, and the rate structure was never properly installed. After most of $1000 lost in fees and incorrect shipping charges, we found Advanced Shipping. They took the time to set us up properly, and their support has been exceptional. Don't be fooled by fancier marketing. This is a much better service for BigCommerce.

nan...com

Apr 18, 2022  on Bigcommerce

Can't Live Without It - We've worked with King Webmaster for years, and they never let us down. Not only do they have a great produt with Advanced Shipping Manager, but they have top shelf support too. Whenever we need them they respond immediately. And again, the product itself is great. It gives us the granular customization ability we need when it comes to shipping settings. What ships for free, what doesn't, where does it ship from, what shipping methods can it use, and on and on. I really can't imagine running our website without it. Here's hoping their other app, Promo Manager, makes its way onto Big Commerce too!

sal...com

Apr 11, 2022  on Bigcommerce

EXCELLENT COMPANY FOR YOUR SHIPPING APPS - I finally found a company that knows what they are doing when it comes to shipping. CHEAPER AND BETTER I had 2 others before that were terrible. One never got back to me Ship Station and the other Shipper HQ i oost over $700 in lost shipping fees because of them and pulled them off my site. Constat issues Advanced got them Burt called me set me up took 30 minutes works great with the correct rates. asy to use and burt conatcts me all the time to see if everything is OK HIGHLY RECOMMEND ADVANCED SHIPPING Thanks Burt

aar...com

Apr 04, 2022  on Bigcommerce

Great Product and Great Support - We have two instances of Advanced Shipping Manager between two of our websites. It has provided us with the flexibility we need to provide consumers with expedited shipping options that work with our lightning pull system. Support has always been stellar and responsive.

dev...com

Mar 21, 2022  on Bigcommerce

Great Robust Shipping App - Amazing app that delivers a great customer experience for the user. Support is second to none which for a business critical app is a must!

agr...com

Mar 10, 2022  on Bigcommerce

Great Support and Very Customizable - We have had great support from these guys, and the product is very customizable for our fairly niche shipping needs. We ship nationwide via LTL and have quite a few custom shipping rules that they helped us create to completely satisfy our needs.

jsb...com

Mar 10, 2022  on Bigcommerce

Stable and Reliable - So far working great, pulls rates for FedEx just fine, combines extra fees if needed and much more! Great support, they got me set up right away and are fast to answer questions, and they'll always schedule a support call with you if you hit a wall on something. Good work guys!

lev...com

Mar 09, 2022  on Bigcommerce

Greet Product and Best Support! - We decided to you this app as ASM did a customization for us to block addresses in addition to providing the shipping rate for our new BC store. Burt has provided the best customer service and very easy to communicate with in a very timely matter. Its rare to find this kind of customer service! We are very happy with them and look forward to continuing to do business with them

ave...com

Mar 08, 2022  on Bigcommerce

Advanced Shipping Manager - I have been using this App for over 20, years does everything we want. They are very responsive to our needs. We have ASM integrated with our Avatax, very happy with KingWebmaster, they get the job done!

ovi...com

Mar 08, 2022  on Bigcommerce

Since 2011 - We are new to Big Commerce but have been with ASM since 2011. Their customer service is outstanding and you always get personal attention. When taxes were added they were right there with a solution! I can't recommend them enough!

web...com

Mar 03, 2022  on Bigcommerce

Just pure excellence - Let me just tell you that if you need a shipping manager app that helps you calculate live rates(among other things) then this is it. Support at this company is top notch. The price is good and the software works. It is also easy enough to set up. The same can't be said for the "HQ" :()

dan...com

Feb 23, 2022  on Bigcommerce

10 out of 10 - The team at ASM is top notch. They ACTUALLY CARE about any issues and come up with solutions to solve it. We couldn't do business without them.

bra...com

Feb 21, 2022  on Bigcommerce

Fantastic Support and App! - This app is a great alternative to some of the other, more expensive apps out there. The support that's included is second to none. Their team wants to make sure that ASM is doing everything that you need it to do in order to maximize your and your customer's shipping experience.

ing...com

Feb 16, 2022  on Bigcommerce

Support is phenomenal - This support for this app has been nothing short of excellent. We've had some intresting scenarios and I feel that Burt has been on top of it with immediate emails, quick calls, you name it. The app does everything that MUCH more expensive apps do.

tob...com

Feb 08, 2022  on Bigcommerce

Like the app- Love the support! - We have some pretty tricky shipping scenarios that we struggled with for quite some time. Burt and the crew at Advanced Shipping Manager were excellent to work with. They were readily available via phone and email while we got the app setup and functioning just right. We love this app and have only one regret- That we didn't find them a few years earlier!!

gcl...com

Feb 04, 2022  on Bigcommerce

Excellent application and support - The team and the application are great. Set-up is easy enough and their add-ons make this the best shipping management application on the bigcommerce platform by far. The delivery estimate and other add-ons can pay for themselves.

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