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Customer reviews: Advanced Shipping Manager

Develop by Preferred

The BigCommerce Advanced Shipping Manager app simplifies complex shipping rules, rates, and zones for eCommerce stores. This review covers its features, pricing, and real user experiences to help merchants optimize their shipping strategy.

Reviews (168)

Overall rating
5

What Merchants Think

The overall sentiment among merchants using "Advanced Shipping Manager" is overwhelmingly positive. Many customers emphasize the app's flexibility, robustness, and excellent customer support, making it a preferable choice for handling complex shipping needs. Users consistently express satisfaction with the app's integration capabilities and how it improves their shipping operations, contributing to enhanced customer experience and operational efficiency.

Key Strengths

  • Outstanding and responsive customer support, often highlighted as a key differentiator.
  • Flexibility and customization, allowing for a wide range of complex shipping rules and scenarios.
  • Ease of integration with popular platforms like BigCommerce and Shopify.
  • Comprehensive features including multi-store support, real-time carrier integration, and customizable shipping rules.
  • Competitive pricing compared to other solutions, providing better value for money.

Common Concerns

  • Initial setup can be complex for some users, requiring support for optimal configuration.
  • Some users mentioned that additional features might require extra costs, although still deemed reasonable.

Final Thoughts

"Advanced Shipping Manager" is widely regarded as a top choice among merchants seeking a reliable and flexible shipping management solution. Its blend of comprehensive features, adaptability, and unparalleled support makes it a valuable tool for businesses looking to streamline shipping processes and improve customer satisfaction. Highly recommended for those in need of handling complex shipping requirements efficiently.

pet...com

Sep 02, 2022  on Bigcommerce

The best shipping App! - I've been using these guys for years even on my old platform. Nothing compares to the functionality and price.

sal...com

Aug 26, 2022  on Bigcommerce

Very Good Service - We had a chronic shipping problem within big commerce. We had to choose an app to accomodate strategic shipping rules. The "other" app provider was not anywhere near as helpful as Dan was and I highly recommend using this APP. We are a medium size business and I know how tough it is to be "hands on" with customers but Dan emailed me day and night until he got our shipping right. Dont go elsewhere, you will probably regret it.

and...com

Aug 26, 2022  on Bigcommerce

Great App. Great App. - We've not yet gone live with our new bigcommerce site, but ASM has been simple and effective to use during setup. Best part is their customer support. They get back to you quickly with any issues or questions, which is great. So far it's been able to handle everything we need. They are also willing and able to do additional customizations you may need for your specific use case. Highly recommended. Keep up the great work ASM team!

bon...com

Aug 22, 2022  on Bigcommerce

Excellent Shipping App - We were using ShipperHQ which is incredibly complex and difficult to use. We had to pay to have the app set up and when we needed to make changes. We finally decided to try another app and found Advanced Shipping Manager. We got it set up in about an hour with more complex shipping options than ShipperHQ! This app makes it easy to set up drop ship locations, shipping options/exclusions at the product level with a product lookup feature that I love! You can also set up shipping options for a whole group of products with a simple csv upload. The tech support is incredibly responsive. The connection is fast and rates are pulling quickly and accurately. This app is crazy good!

apa...net

Aug 17, 2022  on Bigcommerce

Everything a store could need at a great price! - We've used ASM for many years now on another platform and loved their features. When we decided to move to BC this year with three of our stores ASM walked us through the shipping setup transition in no time at all. Their speedy, reliable customer support and helpful team made it a stress-free experience and we were up and running so fast! We've never had an issue they couldn't find a solution for. We highly recommend them!!

ale...com

Aug 16, 2022  on Bigcommerce

Solved All Our Shipping Woes - This app immediately allowed us to solve our shipping issues and get accurate rates displayed in cart. Setup was easy and the customer service is second to none. Burt helped us get everything dialed. Would definitely recommend over ShipperHQ

abr...com

Aug 11, 2022  on Bigcommerce

Burt and Dan are my heroes - Burt and Dan are amazingly helpful. We had a huge error in getting the shipping rules to take effect. Burt was on the phone with me on and off for hours, helping me troubleshoot our CSV and shipping rules. He was right there with me every step of the way and figured out the problem after working so hard. If it weren't for ASM and your amazing support, I wouldn't have a job right now! So so grateful for y'all and can't thank you enough. Thank you thank you thank you.

fra...com

Jul 22, 2022  on Bigcommerce

Fast and Responsive - Fast and responsive service. Recommend. Will use their service again!

mit...com

Jul 12, 2022  on Bigcommerce

Unbelievably Good Service - The guys at ASM have done a remarkable job helping us get our website running smooth with ASM running the shipping work. Their pricing and care absolutely embarrasses ShipperHQ, who wanted to charge us several hundred dollars for an hour of technical support. For powerful and extremely modular shipping calculation, ASM is the only option you should consider.

inf...com

Jul 11, 2022  on Bigcommerce

Great App & Service - The support team was extremely helpful setting us up and willing to teach us how to set all the rules up. We have many different scenarios and rather complicated shipping demands and ASM was the only app that could handle all of our requests. We've had it for about 7 months now and if there is ever a issue the support is quick to jump on a call or email and fix the issue. Great Company!

inf...com

Jul 08, 2022  on Bigcommerce

Extensive Shipping Customization Possible! - ASM has provided us with the ability to really customize all of our shipping methods for our customers. Excellent support has been available!

spg...com

Jun 29, 2022  on Bigcommerce

Dan is the Man - I had a really complicated order for Dan and he absolutely pulled through for me! He was able to create shipping rules for all different types of bundles of products. He was super helpful and listened closely even though I didn't really know how to describe everything I needed. Big big thank you to Dan and ASM for setting up our shipping to what we need it to do!!

bus...com

Jun 28, 2022  on Bigcommerce

A MUST HAVE APP!!!! - HIGHLY RECOMMENDED APP FOR E-COMMERCE SITES! Advanced shipping has been so valuable to my business and has helped us with our bottom line. Perfect for real time shipping rates and shipping customization. The customer service is amazing and always available. They even walk you through set up and continue to be available after installation and help with any customization needs. So many apps have no customer service and are impossible to get a hold of... but not advanced shipping. They are always friendly and its super easy to speak to a live person! It's been a game changer :)))

inf...com

Jun 21, 2022  on Bigcommerce

Extremely detailed shipping options and FANTASTIC support - We use multiple shipping options and require a variety of shipping restrictions and rules. Advanced Shipping Manager exceeds all of our needs and the on-boarding staff/tech support has been invaluable! Highly recommended!

pro...com

Jun 21, 2022  on Bigcommerce

The Software is GREAT, but the PEOPLE behind it are AWESOME! - Our shipping is extremely complex because we dropship some products and ship others out of our shop and the dropship products are cheaper to ship than our rates are. Dan listened to me for about ten minutes then said, "No problem, do this and this, call us back and we got you" and they did. Burt was AWESOME, helping us with every little nuance of our shipping needs and didn't stop until he had it right. The one thing I've noticed about these apps is that if the people behind them give great support its worth going with them over something else. SUPPORT IS EVERYTHING and these guys have it down! I don't think there's anything they couldn't figure out. You have to be crazy not to consider these guys. I just want to say thanks to Dan and Burt for helping so much and making it happen in such a short period of time. THANKS!

car...com

Jun 03, 2022  on Bigcommerce

Incredible how detailed you can get - Our shipping needs are REALLY complex, we use FedEx sometimes but mostly a couple Freight companies, we ship to commercial, residential, and even military bases sometimes. We charge per pallet, but some items can't stack on each other, we allow customer to use their own accounts etc. So Many complexities yet, I can put this info in. And Shout out to the GOAT Burt. Seriously ALWAYS willing to help figure things out and trust me I reach out a lot. Five Stars for Burt alone. lol

rfo...com

May 20, 2022  on Bigcommerce

Hands Down the Best Shipping Software on the Market - Your app is great and your service is hands down the best I’ve experienced in the software world and that is saying a lot. I’ve been in IT for 25 years! Keep doing what you’re doing!

sal...com

May 18, 2022  on Bigcommerce

ASM Rocks! - i've been with ASM for years now and they always are easy to work with and great customer support - highly recommend them

jua...net

May 17, 2022  on Bigcommerce

Happy with my selection - great to do business with and very helpful with tech support. We are extremely happy with this app. Great customer service from vendor. Have been doing business with KWM for a long time.

jim...com

May 10, 2022  on Bigcommerce

Highly recommended - We have been with Advanced Shipping Manager for many years. Their customer service is outstanding and you always get personal attentionAlso they want to make sure that Advanced Shipping Manager is doing everything that you need or want it to do.

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