Tidio Copilot

About Tidio Copilot

Launched Jul 06, 2025

Description

AI-generated replies, directly in your helpdesk.

Tidio Copilot is a free AI assistant for customer service agents that works inside the tools they already use. Available as a Chrome extension, it suggests accurate, on-brand replies based on past conversations, FAQs, and uploaded content. Agents can respond faster without switching tabs or rewriting the same answers repeatedly. Copilot supports platforms like Zendesk, Intercom, Gorgias, and Gmail, and ensures enterprise-grade security with GDPR and CCPA compliance.

Tidio Copilot Key Features

AI-generated reply suggestions
Custom knowledge base support
Works with Zendesk, Intercom, Gorgias, and Gmail
Chrome extension for in-context assistance
Editable, on-brand responses

Tidio Copilot Use Cases

Acceleration of customer service replies
Reduction of repetitive agent workload
Delivery of accurate responses across platforms
Support for new agents with consistent answers
Improvement in response quality and tone alignment

Pros

Integrates seamlessly with existing helpdesk tools like Zendesk, Intercom, Gorgias, and Gmail.
Provides on-brand AI-generated replies quickly, improving response times.
Eliminates the need for agents to switch tabs or manually rewrite repetitive answers.
Leverages past conversations, FAQs, and uploaded content to suggest accurate responses.
Ensures enterprise-grade security with GDPR and CCPA compliance.
Offered for free as a Chrome extension, making it accessible for various businesses.
AI-generated replies enhance efficiency for customer service agents.
Integrated within existing tools like Zendesk, Intercom, Gorgias, and Gmail.
Acts as a Chrome extension, facilitating seamless functionality within browsers.
Provides accurate and on-brand replies based on past interactions and uploaded content.
Reduces the need to switch tabs or repeatedly type similar responses.
Supports enterprise-grade security with GDPR and CCPA compliance.
Free to use, providing cost-effective support for businesses.

Cons

Dependence on the accuracy and comprehensiveness of uploaded content and past conversation data.
Potential initial learning curve for agents to fully utilize AI suggestions.
Limited to platforms supported by the extension, such as those mentioned.
AI-generated responses may not always capture the nuances needed in complex customer interactions.
Limited to platforms that support Chrome extensions.
Dependent on the quality and comprehensiveness of uploaded content and past conversation data for its suggestions.
As an AI, it may occasionally provide inaccurate or non-contextual responses.
Might require initial setup time to train and integrate with company-specific data.