Jace AI retains your emails upon onboarding to their platform. When you make accusations against them they threaten to release your private emails to shut you up. Moreover, they communicate in widely inappropriate fashions, when we complained they wrote "We’ve informed our legal team and grief counselors. Losing a user who almost signed up is always the hardest. Farewell, sweet almost-client. You were nearly ours." See the full review below. Deceptive, Threatening, and Unprofessional – A Warning about Jace AI My company’s dealings with Jace AI were a disaster. Their customer service is not merely incompetent; it is deceptive, harassing, and very likely unlawful under Australian Consumer Law (ACL). If you value honesty and basic professionalism, keep clear of this firm. Misleading Pricing & Hidden Discounts When I asked about discounts (specifically a 50 % coupon), Jace AI replied that “we don’t offer” such reductions—strongly suggesting no discounts existed. Days later I discovered a 40 % promo code that worked instantly. Jace AI had concealed a live discount while denying one to us, a textbook breach of ACL rules on false price representations. Misleading customers about pricing is not clever marketing; it is illegal—and an early sign of the contempt they show toward users. Intimidating, Unprofessional Emails After I questioned their conduct, a staff member fired off an email headed “We’ve informed our legal team and grief counselors. Losing a user who almost signed up is always the hardest. Farewell, sweet almost-client. You were nearly ours.” They also messaged an employee threatening to publish our private onboarding conversations unless we backed down. This is bullying, pure and simple, and ACL §50 expressly bans undue harassment or coercion in trade. One of my employees was shaken by the tone and implicit threat. No reputable company communicates with customers like this.

For 20 years, I was CEO of a $24M company and had a full-time assistant. For the past 2 years, I have become an executive advisor and consultant and have struggled managing things and toyed with getting an assistant. After starting to use Jace.ai, I've decided to no longer hire an assistant. Jace.ai is better than my assistant was. It is a thought partner, suggesting to dos, follow ups, etc. It pro actively drafts emails for me in my voice, reminds me when follow ups are needed, creates calendar invites, etc. It suggests content based on industry best practice that I hadn't thought of. The fact that it will go into my email history, documents, and web to find context and background when drafting an email makes it incredibly smart. It also takes instruction with vague direction. For example, I have asked it "draft an email to Lori [I can't remember her last name] who I talked to over a year ago to ask for a follow up" - it magically found our exchange and gave a very relevant follow up email. I can ask it to remind me what the billing rate was for a client a year ago and it will look at emails and attachments and figure it out. I am stunned - it is better than my assistant was (and she was pretty great)! I look forward to it soon integrating with Tasks.