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Customer reviews: Sezzle

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Reviews (22)

Overall rating
4.8

What Merchants Think

Merchants have generally favorable views on Sezzle, appreciating its ability to seamlessly integrate with their e-commerce platforms and enhance their payment options. Many merchants highlight it as an excellent tool for boosting sales and increasing the average order value, with customers welcoming the flexibility it provides. However, a few expressed concerns over specific transactions and customer service issues.

Key Strengths

  • Easy integration and setup with e-commerce platforms.
  • Increases sales and average order value.
  • Smooth and intuitive user interface for both merchants and customers.
  • Offers a savings component with interest on funds held in the account.
  • Broadens payment options for customers, leading to more completed transactions.
  • Customer satisfaction with the "buy now, pay later" model.

Common Concerns

  • Higher than average transaction fees.
  • Occasional issues with transaction processing and payment confirmation.
  • Lack of visibility for some merchants' stores on the Sezzle app.
  • Customer testimonials pointing to risks, akin to credit card use, if not managed responsibly.
  • Brief challenges with widget functionality that required customer support.

Final Thoughts

Sezzle is well-regarded by merchants for its ability to facilitate increased sales and offer attractive payment options to customers. The ease of installation and positive impacts on business metrics make it a useful tool for many retailers. Despite some concerns over fees and transaction clarity, the overall reception is positive, with strong support from both merchants and end customers, making it a worthwhile consideration for businesses looking to expand their payment solutions.

sal....ca

Jan 04, 2022  on Bigcommerce

Sezzle is perfect - Sezzle is perfect. It works great and helps to grow our business.

ano...com

Jan 03, 2022  on Bigcommerce

Great Payment Option - Sezzle is great. Everything works perfectly and very simple to setup.

inf...com

Jan 01, 2022  on Bigcommerce

Sezzle is the BEST! - I love using sezzle as a customer and I knew it was the perfect choice to help continue to build my online boutique. I set it up immediately when I saw it as an option!!

bri...com

Dec 31, 2021  on Bigcommerce

Great option - It’s a great option when buying an item. Split the payments.

n.e...com

Dec 30, 2021  on Bigcommerce

Easy setup and great intigration! - We had over $1000 of sales come in on the holidays through Sezzle. The setup was easy, just remember to connect your bank account.

gol...com

Dec 30, 2021  on Bigcommerce

Perfect payment option! - I love using Sezzle when I purchase items, so I knew my customers would, too! Everything is easy to manage and transactions are smooth on both ends.

inf....ca

Dec 29, 2021  on Bigcommerce

Easy to install, great results - Set up with Big Commerce was easy and straightforward. Hard to measure if sales have increased with the app but it has seen a lot of use by our customers, more than we expected. Had to do one refund so far because of backordered stock and it was easy and no complaints by the customer. Definitely recommend!

lin...com

Dec 29, 2021  on Bigcommerce

Been using it as a savings account - Shortly after signing up for this, I switched it to the interest account once I realized you could make some money by keeping funds on your Sezzle account instead of transferring it right to your bank account. The interest rate is usually 3.15 - 3.2% and changes monthly. Once I had a good understanding of how transactions worked in Sezzle along with interacting with other apps that we use, everything has been farily seemless. Support helped us with our Canada concerns as we disabled Sezzle orders from Canada. Basically just use this as a savings account and draw funds out when absolutely necessary. It would be great if the fees on this were a little less, like instead of 6%, somewhere between 4 & 5 % would be more enticing as a small business, but since we are making interest on the funds on our account, I'm OK with the 6% fee. Customers should be careful using these pay later from some recent news I've read, just like a credit card and don't treat this account as anything different.

epi...com

Dec 29, 2021  on Bigcommerce

Great app - App works great since we installed it. Customers checkout super easy and have had no complaints. Sales have gone up since installing as well.

sus...com

Dec 29, 2021  on Bigcommerce

Great way to add revenue - It helps gets those ppl who want to purchase but don’t want to pay all up front. Great way to get those customers to the checkout.

Ray Perkins

Dec 29, 2021  on Bigcommerce

Not a problem - Great! It intergraded directly into my website and I have had any issues. Great processor. I would recommend it for everyone!

bol...com

Dec 29, 2021  on Bigcommerce

Happy with the app - No complaints with the app so far. Customers are very happy to have another payment option. Was easy to install, and works seamlessly.

sup...com

Dec 29, 2021  on Bigcommerce

I love sezzle. - Great way to make extra money through a financing type option for customers.

stu...com

Dec 29, 2021  on Bigcommerce

Great option - I am glad I chose Sezzle above the others. They have an interest account that pays you for them holding the money. That’s amazing.

ssn...com

Dec 29, 2021  on Bigcommerce

We love it! - Sezzle is great! It gives the customer a payment option that makes purchases less of a financial burden. For us retailers, the backend is extremely easy to use and straight forward. We have zero complaints and are glad we incorporated it with our platform. Thanks Sezzle!

cmd...com

Dec 29, 2021  on Bigcommerce

Amazing Payment Platform - Myself and my customers have enjoyed sezzle. I use sezzle personally and was super excited to be able to offer it as a payment method for my customers. Thank you sezzle.

jas...com

Dec 29, 2021  on Bigcommerce

Increased conversions, lower fees than others - As the subject line indicates Sezzle has helped with AOV and conversion rate and offers a lower rate than others such as Afterpay. We have enjoyed the relationship.

gli...com

Dec 29, 2021  on Bigcommerce

I love sezzle! - Sezzle has been a complete game changer for me and my business. Not only do I love it, but so does my customers. When I announced that I was approved for sezzle, I had customers doing cartwheels in the comments. Having sezzle truly just makes it easier to shop in today’s world with COVID still in effect. I’m truly thankful for sezzle. My only complaint is when you search my shop on the sezzle app, it doesn’t appear. But I plan on contacting customer service about that.

adm...com

Dec 29, 2021  on Bigcommerce

Awesome! - Adding Sezzle to our payments has increased our business quite a bit. Yes, the fees are higher than traditional payments but I feel that the exposure that Sezzle offers is worth it.

val...com

Dec 29, 2021  on Bigcommerce

Has helped increase sales - I started offering Sezzle to my customers on my website before the holiday rush and it instantly started bringing in more sales and larger sized orders. I had no issues setting it up on my website and they transfer money to my bank account every day. No issues at all. I'm very pleased with this app and so glad I decided to offer it. My customers love being able to place orders and pay over 4 payments. Definitely recommend!

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