So Close to 5 Stars !! ORDER SYNC PLEASE! - Reverb's integration API here has been heaven sent when it comes to managing inventory for a smaller Music Store who presents themselves as a bigger box store online. For 10+ years it was a never ending, constant battle having a physical brick and mortar store, but also a drop shipper - maintaining accurate inventory and not listing items that are 'not in stock' is nearly impossible. As years progressed the manufacturers assisted by presenting us with 'stock reports' or even access to their 'portal' which you could export a report. Where one hurdle gets hopped, another 10 obstacles present themselves. As many of you know if your on reverb - there is little ... VERY little profit margins in new musical instruments. When you take away the selling fees, cost of shipping (that you had to ship for quote unquote 'FREE' to compete (no such thing as free shipping folks, and a drum set isn't cheap to ship - hell a bass guitar isn't cheap to ship! lol)), then you have your original shipping getting it to the store if applicable. Didn't have it at all? Subtract the drop ship fee from the supplier. If you go as far as including Labor into the equation - just about every item is a loser. All in all - we had to find a way to SELL MORE. Only feasible option is to sell in MORE locations - therefore Reverb is a no brainer, but including Amazon (highest of selling fees!), eBay, any and all places you can - wait this was supposed to be a Reverb review wasnt it.... sorry - I have a point, and I'll get to it. REVERBS App was the answer we had been looking for... for YEARS (before Reverb.com was even online! lol) Combined with Big Commerce's latest and greatest technologies and seamless system for selling products in a SIMPLE fashion and you have yourself a selling machine. Those 'stock reports' can be uploaded into big commerce.... those 'quantity' fields will reflect accurate inventory .. the availability status on Reverb will be adjusted accordingly and match your website/Big Commerce inventory and in the end.. NO MORE NOT IN STOCK SALES/ GIVING MONEY BACK (or forfeiting money you would have been getting in the Reverb world)Setting up the app at first was a bit confusing - once you get over the small hurdle/learning curve and understand how the app works, the endless world of possibilities opens up before your very eyes - You list a product (or hundreds..thousands via excel) on your website, head over to your Reverb.com store and viola ! No.. I didn't list a Viola (violin) I mean 'WALA" the ITEM/PRODUCT (It could have been a viola) is there on Reverb as well....Same Price... Same Title! Everything Matches. When that item sells in one spot - the inventory is reduced by 1 or however many sold - EVERYWHERE which is the true blessing here.Now that this is SO freaking long - if anyone even made it this far - Why did I short the star ? Inkfrog is eBays listing tool that integrates with Big Commerce, I loved it at first (the exact type of blessing is to BC / eBay that this reverb app is to BC) - While there are many features ink frog has that the reverb API doesn't have - there is only one that TRULY matters. REVERB PLEASE OH PLEASE ADD ORDER SYNCHRONIZATION - That is the only MAIN thing I feel the reverb app is MISSING that isnt just an 'extra' thing - its a necessity. If I could get the reverb orders to transfer themselves into the big commerce system, it would be a dream. Having all sales, orders, and purchases whether mobile to website, or financed through affirm on reverb - all in one spot and manageable. I really hope you guys have had your OH SO smart engineers and computer nerds (like myself) working on this and integrating it into the workflow of the reverb api / big commerce connection. I feel its truly the only thing missing and isnt something that would sacrifice speed,functionality, or anything else noticeable on the reverb app. It would bring nothing but good things. Im sure many customers would agree.If you read all that, and made it this far - your a beast! lol

Manage Inventory - This app is great at managing inventory between the BC and Reverb. It will even push new listing over to Reverb, although there is still work left to do to get the SKUs up and running to sell on the site. Overall, I'm happy.

Simple and effective app, excellent support -

For us, selling pro audio gear which is related to the musician's community of buyers on Reverb, this app has thus far been plus business for us. We are seeing orders almost daily, and have moved some normally dead SKU's quickly, probably because of a wider base of customers.

I've never used SKU's on our BigCommerce listings, and this app requires unique SKU's to upload and connect items to Reverb. I simply did a bulk product csv export, copied the NAME of each product and pasted it into the SKU field, done. To be sure an item is not listed on Reverb, I simply leave the SKU field blank. If you do use SKU's, you can use CUSTOM FIELDS to turn listings on and off (not an option for us, as I use those for specific info on BC product pages in our design).

We uploaded about 550 items that are generally in stock and a good representation of the most common items we sell in each category.

There are a few quirks, sometimes the order of images for a product are not the same. To fix this I spent part of an afternoon scrolling through our Reverb listings and looking for the odd picture to slide over as the main thumb. Also, Reverb does not allow URL's in descriptions and it will simply delete that text. You may end up fixing up some of your descriptions as a result. Some characters, even apostrophes got replaced by funky symbols on description text also. The rep at Reverb was helpful in removing and fixing the ones we found.

Once your products are uploaded and connected, things like price changes, name changes and description text are uploaded automatically (and quickly) to Reverb from BC. This is great as price changes, adhering to MAP etc are now a breeze as you simply keep BC updated and it sends the info over. Keep in mind new pictures will get added to your Reverb listings, but deleting images on BC listings won't delete them on Reverb at this time.

As far as a company goes, I have to say Reverb is impressive to me. They work very hard to get you settled in. Their payment system costs a little more, but they have their own fraud protection and I'm not too worried about the extra .3% in fees too much. I can't really think of a reason why you would not use Reverb to reach a new community, if it fits your product mix.

Very Useful -

This app allows users to sync inventory in Bigcommerce to that of Reverb and vice versa. Our store plans to utilize this for special product mixes such as used and sale items. It eliminates the need for duplicate data entry and makes it easier to keep track of inventory that has sold. It also has a pretty user friendly interface with straightforward setup instructions.

One feature we'd like as a growing store would be the ability to delete categories that are no longer in use. We have unnecessary and unused categories, and hope to see this development in future versions. Tech support was very responsive and helpful when we had issues on our end updating product categories. 

Wow. -

Wow. They ignore all requests , and while ignoring us they activate several other stores.