Synder is a highly efficient tool for integrating BigCommerce sales with Xero - Synder is a highly efficient tool for integrating BigCommerce sales with Xero, automating bookkeeping and saving hours of manual data entry. It syncs all order details—sales, fees, taxes, shipping, and discounts—ensuring accurate P&L and balance sheets. The easy setup (30 minutes) and ability to upload historical data make it incredibly convenient. The only downside is the pricing. Hopefully they consider repricing for importing historical records.

Time consuming, difficult set up, overly complicated - Having worked with Webgility before (which is very easy, intuitive and has great set-up instructions, but is more expensive) I didn't think setting up Synder would be any big challenge. Boy was I wrong. Maybe if this was a first-time syncing set up you would find it easier to work with but having a previous system in place with an established work-flow, made this extremely difficult. Being a small business owner, wearing many hats, I couldn't spend the amount of time it would take to work your way through this confusing flow. Linking not just channels like Big Commerce and Amazon, but also Payment merchants like Paypal and Authorize.net, meant that I would get duplicate invoices, both subtracting inventory from my accounts on one transaction - one from Big Commerce and one from Authorize.net, etc. It also created multiple clearing accounts in my chart of accounts (which would be workable, but time intensive), and also new expense and income accounts. I should have dropped it during my 15-day trial, but I figured that I just needed to get my head around a different workflow and instead of fighting to make it fit mine, I tried to go with the flow and understand theirs, who knew, maybe it was easier. But reconciling all of these individual clearing accounts (Amazon, Big Commerce, Authorize.net, Paypal) and try to map products and expenses, while trying to keep the syncs going so shipping could continue was a nightmare. And nowhere could I find decent documentation on what different setting meant.The syncs also take forever, compared to Webgility. I would have to go find something else to do each time I tried a sync, even if it was just a few orders to test results. While scrambling to keep it going, figuring that I would eventually get it fixed issue by issue, my 15 days were up and they charged me for the full year. Still I was willing to keep trying, because I also knew there were smart rules that should be able to help me refine issues, once I got a good idea of what my issues were (there were so many I didn’t know where to start with support). I thought the smart rule purchase was a onetime $49.00 fee for ten rules, then found out that it was a monthly subscription fee so the initial $88.00 per month which I had signed up for went to $137.00.I finally just gave up and cancelled within 30 days of my initial download, and they are keeping my entire yearly subscription fee, no prorated refund of any kind. I’ve gone back to Webgility and the set up took 30 minutes. All is good. The price difference is negligible when you consider the extra $49.00 monthly for Synder over there base fee and the hassle. My nightmare is over, they can keep my money, I will tell you to be very careful with this set up. Be sure you have all the time you need to try it and realize how difficult it is and then go to Webgility. Or maybe just save yourself and try Webgility first.

Excellent support and powerful app - Very happy with the support we received, especially from Lana S - who was always very quick to respond despite the time difference, and the quality customizations provided by Andrew. I appreciate they always had a sense of urgency and even responded on a weekend. The team even kept us posted after a few days so I was confident that I didn't have to chase them up, which was refreshing! It took some time for us to customize our integration with Xero (as we have some specific requirements) and trying quite a few settings to get it right, but it's pretty much flawless now. It may not be the prettiest but offers an advanced level of configuration within the app which achieves almost everything we need and saves so much time on bookkeeping. Highly recommended for the time savings, reliable automations and excellent support!

Works great! - Works great, only had a few issues, but other than that I'm very pleased with Snyder.

Saved a lot of time - eventually! - I took a little while to get the process linked and set up properly, the support was very slow with this once I had signed up, however, through trial and error we found the right settings and it works well for us now, saving a lot of time and hassle in the process!

Great Product and Support! - Synder is a great product to have! I worked with Andrey on a specific challenge that we were facing, and Andrey and the team went above and beyond to resolve it! I love that everything is automated and runs without me having to do anything at all allowing me to spend more time on continuing to build our business.Synder works exactly as we need it to and I highly recommend it!

Well Worth the Cost - I recently implemented Synder with George's help and I could not be any happier. This is an area where my money is well spent. The entry of these transactions is cumbersome for a human, but straight-forward for a system like Synder. Instead of paying a human (who can make errors) to do this rote data entry, I decided to purchase this software to automate. It has saved me so much time and probably alot of frustration. Now I can focus on reconciling my sales and expenses and not have to worry about hte data entry of sales from BC and Amazon.

Not all transactions come over (review now updated, issue resolved) - Update: The development team has corrected this issue. We are now able to bring all transactions over. Thank you to the development and support team for fixing this issue to our satisfaction.

I think this may be a good system, but not all transactions come over when sales are made. The transfer takes place once orders are status "complete". We are cash basis, so we need to report ALL transactions at the time of sale. Now we are in a situation that some transactions came over, but not all...I will have to go point by point and figure out this complete mess. The online documentation says you can tweak your connection to big commerce to pull in all transactions, but leaves out the order status must be "complete". We are taking pre-orders on select products and have many transactions in limbo. I am writing this review, not to upset anyone at this company, but to explain the situation to others who may face the same issue.AMENDED: The company says this is a limitation of Big Commerce, and their developers are working on it.

Huge Time Saver - Once set up this app works great and is a huge accounting time saver. Their docs are great and chat support was very helpful.

I Love this app - I am new to Synder, but so far I have nothing but great things to say about the app. It makes my syncing and matching of transactions a lot smoother and saves me a great deal of time. In fact, they are providing immediate customer service to implement a new payment provider into their platform just for us.