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Customer reviews: Multi Vendor Marketplace by Webkul

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Reviews (31)

Overall rating
4.6

What Merchants Think

Merchants using the "Multi Vendor Marketplace by Webkul" app generally view it as a comprehensive solution for transforming their BigCommerce stores into multi-vendor marketplaces. The app is appreciated for its wide range of features and the supportive nature of the customer service team. However, some merchants have highlighted areas for improvement, especially concerning technical functionalities and support consistency.

Key Strengths

  • Comprehensive feature set suitable for creating a marketplace.
  • Excellent and responsive customer support team, particularly praised team members like Aishwarya and Vaibhav.
  • Ease of use and implementation on the website.
  • Proactive support and willingness to assist with custom work and technical setup.

Common Concerns

  • Inconsistent support experiences, with some users facing delays and inadequate assistance.
  • Lack of certain functionalities such as seamless payment processing and automatic syncing.
  • Technical limitations, such as missing export options and notification issues for sellers.
  • Potential need for continued development and feature enhancement.

Final Thoughts

The "Multi Vendor Marketplace by Webkul" app receives high praise for its ability to enable multi-vendor operations, supported by an effective customer service team. However, to reach its full potential, it requires attention to user support consistency and technical optimizations. Overall, it remains a recommended tool for businesses seeking to build a marketplace, with the understanding that some features may require additional refinement.

daz...com

Aug 25, 2020  on Bigcommerce

Service - Best application amazing support by Aishwarya for bigcommerce multivendor marketplace application.

jay...com

Mar 19, 2020  on Bigcommerce

Great supporr team and product - Webkul has been very helpful with some of the more technical aspects of my MVP. Much appreciated

con...com

Feb 12, 2020  on Bigcommerce

Great support and respond to all questions - I had the pleasure of speaking with Aishwarya from Webkul. First we communicated over email and moved over to Skype which was so much easier and faster. She answered all my questions. I heard back within 24h, the time difference between US and India is possible to manage, if you are up early use the time tp speak to them. They even gave me a call once. Very, very helpful. The marketplace is great and Webkul can offer you additional services if they are needed.

inn...com

Oct 21, 2019  on Bigcommerce

Marketplace - Just getting started and have been really impressed with Webkul and their support team. I'm excited to finally launch a new Celtic Marketplace.

aj....com

Jul 10, 2019  on Bigcommerce

Best Application and great support - Best Application to convert Bigcommerce store to multi-vendor marketplace. Support is great I got replies within minutes. Thank you Webkul.

gpt...com

Mar 07, 2019  on Bigcommerce

Great communication and support - Its a great communication and support from webkul team. Thank you for the support and addition of some extra requirements. I'm giving you five star for the great support and work.

vvk...com

Dec 05, 2018  on Bigcommerce

Great App to have several sellers - Great App, easy to use and support is fast and team really proactive. i can recommend it for people who is looking to have several sellers :)

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