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Customer reviews: Multi Vendor Marketplace by Webkul

Develop by uvdesk.com

Reviews (31)

Overall rating
4.6

What Merchants Think

Merchants using the "Multi Vendor Marketplace by Webkul" app generally view it as a comprehensive solution for transforming their BigCommerce stores into multi-vendor marketplaces. The app is appreciated for its wide range of features and the supportive nature of the customer service team. However, some merchants have highlighted areas for improvement, especially concerning technical functionalities and support consistency.

Key Strengths

  • Comprehensive feature set suitable for creating a marketplace.
  • Excellent and responsive customer support team, particularly praised team members like Aishwarya and Vaibhav.
  • Ease of use and implementation on the website.
  • Proactive support and willingness to assist with custom work and technical setup.

Common Concerns

  • Inconsistent support experiences, with some users facing delays and inadequate assistance.
  • Lack of certain functionalities such as seamless payment processing and automatic syncing.
  • Technical limitations, such as missing export options and notification issues for sellers.
  • Potential need for continued development and feature enhancement.

Final Thoughts

The "Multi Vendor Marketplace by Webkul" app receives high praise for its ability to enable multi-vendor operations, supported by an effective customer service team. However, to reach its full potential, it requires attention to user support consistency and technical optimizations. Overall, it remains a recommended tool for businesses seeking to build a marketplace, with the understanding that some features may require additional refinement.

liz...com

Feb 04, 2025  on Bigcommerce

Great solution - I wanted to create a marketplace on bigcommerce, found this app. It seems like it has all the required features i was looking for. Great solution, looking forward to my vendor's onboarding.

dan...com

Oct 19, 2022  on Bigcommerce

Customer Support Google Meeting - Excellent customer support! Their team responded to my request immediately, and helped me schedule a call at the time I was available. I speak with a customer support expert who walked me through all the steps and addressed all my issues. I wish more companies in America had a customer support team with the professionalism of this team.

sas...com

Oct 10, 2022  on Bigcommerce

Very fast customer service - Hi, I've just started bigcommerce and I'm using the webkul app to transform my ecommerce platform into an online marketplace. The support team is awesome. They are very fast and have helped me setting up the technical part. Highly recommended!

raj...com

Jul 14, 2022  on Bigcommerce

Best Marketplace app on BigCommerce ( Multi Vendor/Multi Seller App) - I've been using this app for the last two years; I found it very useful and practical for my business as we have around 12 sellers using it successfully, and they are pretty happy with this app too.The support and development team is easily approachable, and they have good intentions to improve this app. they listen and try to resolve issues as much as possible. We met online multiple times to discuss matters and gaps in the app. love their hard work! On one occasion, I met with Mr Sahu (Co-Founder - Webkul) and found the company's intention to grow this app bigger to support online businesses. I appreciated his time and efforts and was happy to meet such a hamble person.I recommend this app for businesses looking for the multivendor/Mutliseller/Marketplace app. *This app has excellent opportunities but still needs a lot of work and team time to improve.Overall, 5* from me! :-Rakesh

giv...com

Jun 06, 2022  on Bigcommerce

Support & Application - Vaibhav was awesome! Very easy to work with and patient with me and my learning curve with the app and meeting settings. The app works as described and very easy to implement on your website. I definitely recommend the support, service and app and give it more than 5 stars!

dir....za

Apr 21, 2022  on Bigcommerce

Amazing - Very Helpful support team. Aishwarya has been going out of her way to assist us with custom work. Thanks a lot

pre....in

Nov 25, 2021  on Bigcommerce

Adding footer content - Aishwarya and Gurpreet have been really helpful and very proactive in fixing the problem we had . Finally the footer content looks great

sup...com

Oct 12, 2021  on Bigcommerce

Awesome App & Customer Service - I am very happy with this App. I needed help a few times for features I required and some customization of more features. Aishwarya is always very helpful and accessible which is great for convenience and quick answers! Thank you!!

kla...com

Oct 11, 2021  on Bigcommerce

Customization - Thank you for your helpFast, helpful and understanding... Thank you to the person called Aishwarya

ben...com

Sep 08, 2021  on Bigcommerce

Website technical issues - Rounak was a great representative and helped walk me through the entire process. We were able to resolve my problem over the call. Thank you!

azz...com

Aug 25, 2021  on Bigcommerce

application and support - Aishwarya was great and very helpful to show me the examples of how to create seller account and how the admin can manage the application.

inf...com

Jul 29, 2021  on Bigcommerce

Support - Aishwarya, assisted me with all my development queries. Fantastic application and fantastic feedback and support. Google meetings instantly makes support go fast with no hasstle. Thanks Webkul and Aishwarya!

aer...com

Apr 27, 2021  on Bigcommerce

Needs ability for Sellers to add Digital Product - Update, very nice customer service and they have managed to help me set this up.

web...com

Nov 30, 2020  on Bigcommerce

HORRIBLE SUPPORT! - I have had nothing but HORRIBLE and I mean ATROCIOUS experiences with their so-called, NON-EXISTENT "support". First they make you wait days for a response, and then they don't even bother to actually try to provide any support. My registration emails are not being sent, so I write in hoping for some assistance or at least a point in the right direction. The response I got is pasted in below:Agent Reply:Hi ,May be you have not set up your email properly. Please check it.Regards,WebkulNo link to a support article, no steps I can check, NOTHING but "You fix it. Go away" I'm upset and hurt that I spend my money each and every month on an app that BLATANTLY states they don't care about their users nor supporting their requests for help. I am actively searching for another solution for my marketplace needs because Webkul doesn't care about me or my business.

pul...com

Nov 18, 2020  on Bigcommerce

Best Marketplace Application - This company is simply THE Best company I've experienced thus far on Bigcommerce. They are quick to response and they stay on top of ALL their work. This marketplace app is a MUST HAVE for selling products of your vendors on your website . I truly do appreciated Aishwarya, she always respond to my calls as quickly as possible, and always resolve my queries, I'll give her a 10. This app is awesome and easy to use and comprises all the features a marketplace should contain.

daz...com

Aug 25, 2020  on Bigcommerce

Service - Best application amazing support by Aishwarya for bigcommerce multivendor marketplace application.

lwo...com

Jun 02, 2020  on Bigcommerce

What's up with the accounting section? - The app is great for everything up to paying marketplace store owners. Then it does nothing. It's like they just decided "well, we've done enough" make a three field form and go home. No documentation, the only direct action I can take is "cancel my account". So much potential, dropped at the endpoint.

jay...com

Mar 19, 2020  on Bigcommerce

Great supporr team and product - Webkul has been very helpful with some of the more technical aspects of my MVP. Much appreciated

kat...com

Mar 06, 2020  on Bigcommerce

The App needs a lot of work - The app does not have as many functions as other 3rd party plat forms. You cannot export a store report. The products to not sync automatically. When you sync it manually it sends all the sellers their orders again which confuses them and then you have a job of informing every seller to disregard the emails before they start shipping the product again. Sellers do not get their notifications on time or at all. Their is no search bar for products, so if you have many products you have to scroll, scroll & scroll. The app needs quite a bit of work.

con...com

Feb 12, 2020  on Bigcommerce

Great support and respond to all questions - I had the pleasure of speaking with Aishwarya from Webkul. First we communicated over email and moved over to Skype which was so much easier and faster. She answered all my questions. I heard back within 24h, the time difference between US and India is possible to manage, if you are up early use the time tp speak to them. They even gave me a call once. Very, very helpful. The marketplace is great and Webkul can offer you additional services if they are needed.

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