DO NOT USE THIS APP - They will never contact you back if you need assistance! We have scheduled phones calls, nothing. Have written countless times through THEIR CONTACT FORM, nothing! Do not use this app! If you need to get to your customers information as an export YOU CANNOT GET TO IT!!!! They only have the ability for you to do imports and there is zero ability to do an export from their app. If I had the ability to do zero stars that's what they would've gotten from us!!!! A big fat zero! Absolutely the WORST customer service EVER!!!

Great & free shopping rewards app for BigCommerce stores - I switched from another rewards program to this one and it was easy to download my previous customer points to the Lilly app. Integration has been seamless, and the app is easy to use. Our customers really like earning and redeeming the points. A great way to get loyalty from shoppers at your store. I really have no complaints and I highly recommend that you give Lilly a try!

Support - Having a really hard time getting support from lily. It took dayssss until I received a reply and now I have to wait the next few days for their response to the info I provided. Unfortunately, I'm not feeling confident that I can run this app in my store for active promotions if there is not realistic support. The app seems great and simple to set up but it is not functioning for some reason in my store, I'm sure there is a simple fix but if I was in the middle of a large promo utilizing lily, this would be a major issue right now without receiving support in realistic timing.

Great App & Great Support - This is a great rewards point apps, has all the requirements I need to provide loyalty rewards for my customers. Would be great if there was a link that can be used to get to the login and not just the widget icon but other than that for a free app it does what is required and the one time I had to contact customer support they were quick and efficient in helping and solving my issues.

So far...easy and good support - We migrated to Lily from another reward provider - the transition was very easy, and the email and Skype support was great. There were a few tech issues to sort out, but we always had great servcie and things got sorted very quickly. Easy for us to use on the backend, and for customers too - just need to find a way to make the login screen pop up via a link, rather than the icon in bottom right corner - to make it super easy for customers. Would recommend this app.

Fantastic Rewards System - Here at Tile Fix Direct we love the Lily Loyalty Points and Rewards app. It's easy to set up, has a wide array of options for rewarding and incentivising your customers, and the support from the Lily team goes above and beyond. We've currently only implemented it for customers who make an account and who make a purchase, but there are a huge host of other options such as social media interaction that we're looking to start using soon. We've been blown away by the app so far, and we would recommend it to anyone looking to add customer incentives into their overall strategy. Jon L - eCommerce Manager at Tile Fix Direct.

Rewards Incentivize Customers to Purchase More Often - We implemented the Lily Rewards system a few weeks ago and we've observed that customers seem to like it. It's a simple design, and fairly easy to implement. The only challenge is deciding how you'll assign points and what they'll be worth at redemption time. As we've implemented it, customers get points for creating a new account, liking us on Facebook, following us on Instagram, and of course shopping at Thoughtful-Impressions.com. To date, nearly every customer who has visited the site has signed up to earn points even if they didn't complete a purchase, so we can easily remarket to them, and every customer who came to buy has signed up as well. We'll learn a lot more over the next few months about how the system impacts our bottom line, but at this point I can say that it looks like very promising and we're glad that we decided to try it out. -Barry Torman, Thoughtful Impressions VP Sales