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Customer reviews: Email Popups & Exit Pop Ups by Poptin

Develop by poptin.com

Reviews (48)

Overall rating
4.9

What Merchants Think

The "Email Popups & Exit Pop Ups by Poptin" app is generally well-received by merchants who appreciate its ease of use and flexibility. Most users find it an invaluable tool in their marketing strategy, with a focus on its capability to improve customer engagement. The app's intuitive interface and customizability stand out as key factors contributing to its positive reception, along with the commendable customer support provided by the Poptin team.

Key Strengths

  • User-friendly interface that facilitates easy setup and customization of popups.
  • Effective in increasing conversions and boosting customer engagement.
  • Robust customer support, known for being quick and helpful in resolving issues.
  • Offers a generous free plan which helps in testing the waters before committing to paid plans.
  • Versatile features that accommodate a wide range of marketing needs, including exit intent and page-specific popups.
  • Centralized control across multiple domains, enhancing management efficiency.

Common Concerns

  • Limitations on the maximum number of visitors/views in the free plan, prompting the need for paid plans.
  • Some users report slow loading times for certain features.
  • Incompatibility issues with certain platforms, although these may be user-specific mistakes.

Final Thoughts

Overall, "Email Popups & Exit Pop Ups by Poptin" is a highly recommended app for businesses looking to improve their marketing efforts through effective popups. Its ease of use, excellent customer support, and versatile features make it a valuable tool for increasing customer engagement and conversions. While there are some concerns regarding plan limitations and loading times, the strengths of the app, such as its effectiveness and supportive assistance from the Poptin team, make it a worthwhile investment for most merchants.

mby...org

Apr 15, 2025  on Bigcommerce

Easy to Use and Helpful - We often have special messages that we need to send customers and poptin gives us the flexibility to do that site-wide or on specific pages. We use them for inventory/shipping delay notices, alerts to check their edition of a book before purchasing more, promoting upcoming webinars, and more! Super easy to customize and reliable app.

ber...com

Mar 07, 2025  on Bigcommerce

Awesome Pop Up App - Really Easy to Use, Super Fun and Freedom to be Creative. Even on Free, it Looks Awesome

sco...com

Mar 05, 2025  on Bigcommerce

simply easy startup - Works well right out of the box

sys....ie

Mar 05, 2025  on Bigcommerce

Versatile Marketing Tool - We use Poptin regularly across multiple domains, and having all controls centralized in one portal is incredibly convenient. Poptin offers excellent post-purchase customer support, with a range of versatile options to suit different needs. The platform's constant updates are a definite plus, and the team is always super helpful.

dan...com

Feb 24, 2025  on Bigcommerce

Great Product! - I will use again

joe...com

Feb 20, 2025  on Bigcommerce

Great Popup App - Great app, works well and is easy to use - looking forward to using this for exit intent popups!

jua...com

Jan 07, 2025  on Bigcommerce

eCommerce Mexico - Great App

adm....au

Dec 16, 2024  on Bigcommerce

Great Start, Works Well! (updated) - This app is way better then any other free app that I have used! We are using it as a Age Verification Gate, and it does that pretty well, although it loads a little slow. It also has some great exit intent features and page specific pop ups which we plan to implement on our blog! Support is very quick and super helpful!(Update)After a little while I realised there was a pretty low "max visitor" limit of 1000 views on the free sub and the lowest paid sub only has 10,000, I would suggest making that low tier sub unlimited, as I am using this as an age gate, I can't have it not show up if I'm not paying attention to my monthly visits... I found another alternative for now until support can help me out with this.

off....uk

Dec 04, 2024  on Bigcommerce

Great Customer Service - We had a few integration issues with Big Commerce and 'Osama' over at poptin was a great help. Even on the free plan they went above and beyond to help us. Thanks again!

inf...com

Nov 12, 2024  on Bigcommerce

Great Customer Service! - This app is easy to use but if you ever need help, their chat support is quick and helpful in solving any issues. Highly recommend.

sal....nz

Sep 25, 2024  on Bigcommerce

Absolutely fantastic app! - Great App! Does exactly what it says it does. I installed it first off to utilize the exit intent popup's however the support team helped me target just the pages I needed. Great Support! Great App 5-stars

smr...com

Aug 15, 2024  on Bigcommerce

Very good tool - Poptin Forms is an excellent tool for creating high-converting exit intent popups with ease. Its user-friendly interface and customizable templates make it a must-have for boosting engagement and reducing bounce rates.

lis...com

Aug 14, 2024  on Bigcommerce

Actually very good - Used this app for a year or so for exit intent pop ups and special deal pop ups, lots of features and the best bit, the support. I thought i had downgraded but got charged, i must have made a mistake. The support staff refunded the fee charged and made sure that the app was downgraded. When i need it again i will upgrade, i will also use any other app they have because of the great support.

zac...com

Jul 03, 2024  on Bigcommerce

Super App! - Great app, excellent features, very easy to use!

far....au

Jun 13, 2024  on Bigcommerce

Amazing! - Easy to use and integrate with my mailchimp, as well as amazingly fast customer service when I needed help with something. Really happy :)

rob...com

Jun 03, 2024  on Bigcommerce

Good so far -

sha....nz

May 26, 2024  on Bigcommerce

Good experience so far - I made an ai video for my website and used this app to make it into a popup on the website. Seems to be working good so far.

inf...com

Mar 14, 2024  on Bigcommerce

Great Add-on App - Easy to use, customer service is top notch

adm...com

Feb 13, 2024  on Bigcommerce

Great App and Support - I would recommend this App. Support is also great.

pau...com

Feb 07, 2024  on Bigcommerce

Poptin - Love this app. pretty easy to use as well.

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