Challenging but made better by support. - We moved from Magento to Big Commerce and it was quite a shock how different the integrations were. The integration has been very challenging at times however, made better by the support team who is quick to reply and ready help with all my queries.In terms of automations and campaigns, the setup is really easy and the program build is fairly simple. Whenever I need strategic advice, I have access to a Customer Success Manager, again in our time zone. Jason is always willing to jump on the phone to provide recommendations and guidance on best practice. Again, this has been the best thing about being with Dot Digital – always having support ready.If there were any areas that could be improved, it would be the basic integration features such as the ability to include dynamic codes into emails and even a slightly deeper integration would be great in order to pull all relevant data. Overall, I think it’s a fairly good integration of course not without its faults and limitations but the support and customer service team make it easier to understand and are always ready to help problem solve issues.

Brilliant solution - just what we were looking for! - Having met the dotdigital team for the first time face-to-face, they immediately struck me as a team that were experts in their field, developed cutting-edge technology and cared about the specific needs of their clients.We developed a brand new site and launched with dotdigital supporting our engagement side of the business. It's been 7 months now and the team is really happy with the ease-of-use, flexibility and the results.The DD team were exceptionally hands-on in training and are always available to help with any questions. They wanted to get to know our business and help us make the most of the platform, specifically for our unique needs.I would not hesitate to recommend dotdigital to anyone and have been doing so throughout countless conversations with other brand execs.Thanks to the team for really being great!

Easy to Use - Great Customer Service - I love working with DotDigital. They are user friendly and have great customer service. I love that I can easily chat or email any questions I have, and they get back to me with quick response time. If they don't know a question off-hand - they research it and come back with answers and helpful articles.