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Customer reviews: Clever for Google Ads & Performance Max

Develop by slaask.help

Reviews (39)

Overall rating
3.8

What Merchants Think

The app "Clever for Google Ads & Performance Max" has received mixed reviews from merchants. While some users find the app easy to use and time-saving in managing Google Ads and Performance Max campaigns, others have reported significant issues with customer service, subscription cancellations, and ineffective campaigns. The experience seems to vary widely among users, reflecting both satisfaction and frustration.

Key Strengths

  • Easy setup and user-friendly interface.
  • Quick integration and efficient dashboard.
  • Helpful support from specific staff members like Laura.
  • Potential to save time on managing Google Ads campaigns.

Common Concerns

  • Poor customer service response times and follow-up.
  • Issues with subscription cancellations and unauthorized charges.
  • Problems with the effectiveness and setup of campaigns.
  • Frustration with app bugs and functionality, such as crashes.

Final Thoughts

The app's reception is polarized, showcasing both its potential to simplify ad management and its significant service and support shortcomings. While it may provide benefits to some users, others have experienced inefficiencies and difficulties, especially regarding customer service and campaign success. Prospective users may want to weigh these pros and cons before committing to the app.

fan...com

May 04, 2018  on Bigcommerce

Easy & Quick response - Great App!!! Especially, staff Laura's response is quick and wonderful. Thank you very much:-)

web...com

Mar 08, 2018  on Bigcommerce

Really Helpful Support - The whole process of setting up Ads (to a complete novice) was so simple and even when I did run into difficulties the support team were very quick and helpful to fix it. Special thanks to Laura who constantly recieved emails from me and nothing was too much trouble.

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