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Customer reviews: Clever for Google Ads & Performance Max

Develop by slaask.help

Reviews (39)

Overall rating
3.8

What Merchants Think

The app "Clever for Google Ads & Performance Max" has received mixed reviews from merchants. While some users find the app easy to use and time-saving in managing Google Ads and Performance Max campaigns, others have reported significant issues with customer service, subscription cancellations, and ineffective campaigns. The experience seems to vary widely among users, reflecting both satisfaction and frustration.

Key Strengths

  • Easy setup and user-friendly interface.
  • Quick integration and efficient dashboard.
  • Helpful support from specific staff members like Laura.
  • Potential to save time on managing Google Ads campaigns.

Common Concerns

  • Poor customer service response times and follow-up.
  • Issues with subscription cancellations and unauthorized charges.
  • Problems with the effectiveness and setup of campaigns.
  • Frustration with app bugs and functionality, such as crashes.

Final Thoughts

The app's reception is polarized, showcasing both its potential to simplify ad management and its significant service and support shortcomings. While it may provide benefits to some users, others have experienced inefficiencies and difficulties, especially regarding customer service and campaign success. Prospective users may want to weigh these pros and cons before committing to the app.

ldo....it

Apr 19, 2024  on Bigcommerce

Terrible Experience - I tried their app to analyze Pmax campaign. Very basic system with anything interesting, so we decide to cancel subscription. This simple operation of cancelling was impossible and our credit card has been charged for months for nothing. We are still waiting refund and the disconnection of our credit card. Now they are completely disappeared, with no possible to contact in any way. Terrible experience. DO NOT TRY IT! I advise Bigcommerce help centre to do something, hope their remove this useless app.

sal...com

Jan 04, 2024  on Bigcommerce

Google Ads - Great company to work with. Very user friendly and the staff is great to work with showing you any set up that may need to done.

hel...com

Jul 24, 2023  on Bigcommerce

ok - ;Pretty easy to use. Customer service is less than stellar. Can take up to a week to respond to your email. As a former Nordstrom employee, I find this disappointing ,.

hei....au

Jun 24, 2022  on Bigcommerce

Cever adsstarhygiene.com.au - Bad serviceUnresponsiveAccount never worked successively - bleeded money through Google

mic...com

Jan 25, 2022  on Bigcommerce

Does not work - Installed the app yesterday, it keeps crashing as all Big Commerce apps, droped email not hear anything on this app ... ??? still waiting reply

mbs...com

Sep 07, 2021  on Bigcommerce

Great App so far - So far the app is super easy to use and has done the work that would have taken me hours.

fsb...com

Mar 20, 2021  on Bigcommerce

Horrible Customer Service - The customer service is no good. I had to email them so they can set me up. They did and followed up with an email the same day and next. I sent over two emails the day after and never heard from them. They say they have office in the US but they are based in Spain. Waste of time. Will ask for a refund.

off....uk

Nov 05, 2020  on Bigcommerce

CUSTOMER SERVICE IS A JOKE - STAY AWAY OFF THIS APP, I'VE PAID PREMIUM AND HAD NO FEED CREATED, ADS NOT WORKING. SENT SEVERAL EMAILS FOR HELP MANAGER CARLOS, NO RESPONSE, NO HELP, NOTHING. WASTED TIME AND MONEY. HAD TO REQUEST A REFUND AND FILLED CHARGE BACK ON MY CREDIT CARD.

sal...com

Jul 29, 2020  on Bigcommerce

Very Nice - This app has improved greatly over the years with its design and feel. Very happy with results!

the...com

Apr 21, 2020  on Bigcommerce

Testing Right Now - Just created the website and this is the first plugin i am using on this. So far so good.

ren....ca

Mar 26, 2019  on Bigcommerce

Usa & Canada fashion clothes warehouse - Superbe application pour nouveau commerce Clever google Ad peut faire connaitre votre site rapidement.

sal...com

Mar 22, 2019  on Bigcommerce

Horrible Experience - This app is not recommended for anyone who is even remotely familiar with Adwords and is able to create campaigns on their own. Though the initial 5 steps were extremely simple to setup and implement, the actual execution of the campaign creation is were it all fell apart. They created search and display campaigns built all around out of stock products. The customer service isn't very good when you aren't a paid member, so I opted into to become a premium for the $49 to actually be able to carry out a conversation for resolution. I had them rebuild all of the campaigns, but again they built them without any real insights of what should be promoted. A simple search on my store would show you some of my best sellers and new items in stock to build better campaigns. Ultimately, if I need to be holding there hand every step of the way to ensure there are no errors and campaigns are being optimize for the best ROI results, then in my eyes this product does not live up to what is being advertised. I strongly encourage anyone using this product to oversee your active campaigns to ensure they are promoting your business in the best possible way. Free is not always better and paid seems just as bad.

myr...com

Mar 15, 2019  on Bigcommerce

Would love to see how it works - Happy to review the app - install was fine - but prefer to review the result not the anticipation of it. Not a fan of getting reviews this way.

ros...com

Mar 01, 2019  on Bigcommerce

Easy and Helpful - Easy to install! We met on Skype for personal help and Clever went to work with our products right away. I get answers quickly to my questions, so very good service.

chu...com

Feb 09, 2019  on Bigcommerce

Amazingly easy setup! - It's nice to finally have Search Ads and Display Ads on Google. Looking forward to trying the Premium Features.

spa...com

Feb 01, 2019  on Bigcommerce

Easy, fast and efficient, no hassle. - Google ads can typically be pretty frustrating to set up, but clever ad words made this process much more simple, and should yield great results.

Morgan's WholeSale

Jan 02, 2019  on Bigcommerce

Never returned emails - Never returned my emails and never did anything for me it been almost over 3 months i do not recommand this app

eir...com

Sep 24, 2018  on Bigcommerce

One of the worst apps I have ever encoutered - We loaded this app onto our store and waited for a campaign to be created. And waited, and waited, and waited. We reached out to customer support 4 times with no answer. It wasn't until we left a bad review that Laura reached out to us. We explained that we had been waiting for months for our campaign to be created. She apologized for the break down and offered us a free premium account for life if we would change our review. We accepted.They finally got our campaign and ads created. Many of them were rejected by Google. The ones that were accepted got no conversions. We let their campaign run for 4 months without a single conversion. Meantime, our shopping campaigns were doing fine.After about 2 months they randomly switched our account back to basic. We had to contact Laura and remind here of our deal to get it switched back to premium. We were completely willing to start paying for the premium service if their campaigns showed some results. However, after 4 months of nothing, we paused their campaign and abandoned their app.

sal...com

Sep 19, 2018  on Bigcommerce

Terrible - Dont bother - We tried for 3 months to get this going. The app keeps saying it will be 3 days but never advances. Multiple inquiries made with no response. Would not recommend.

lar...com

Jul 28, 2018  on Bigcommerce

great app - It took longer than the three says it says when you first install but it was well worth the wait great job.

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