Merchants generally express dissatisfaction with Avalara AvaTax, highlighting issues with customer support, billing practices, and technical reliability. Many users reported unexpected price increases and challenges in contacting support, which significantly impacted their overall experience with the app. Although there is some praise for the app when it functions correctly, the negative aspects seem to overshadow positive experiences.
Avalara AvaTax appears to be a powerful tool when operating as intended, especially for businesses needing to manage complex tax requirements. However, widespread reports of inadequate customer support, pricing issues, and technical challenges suggest that the app requires significant improvements to meet merchant expectations consistently. Potential users should weigh these concerns heavily when considering this solution.