Customer Service is Really Bad - The customer service is really bad. They send me threatening emails all the time telling me to change things in their app that I have no control over. They do not even know how their own app works.

App doesn't work - When I go into the app, I see the "Installation", "Settings", and "Promotional" tabs. But when I click on them they do nothing. Have tried for the last few weeks and nothing.

Fees are high, service is slow, policies are bad - It took weeks to get the integration done, simply because it takes forever to get a response from their onboarding and support team. It took cajoling to get responses. Once installed, the transaction percentage is a bit high, but that's the price you pay, right? However, the first (and only) Affirm purchase I had turned out to be a flaky customer who received the merchandise and decided to return it for refund. I’m very disappointed to find that Affirm keeps the ENTIRE fee even when a payment is refunded to the customer (in this case, well within 2 weeks of purchase date). This would have been very helpful to know UP FRONT or at least discoverable somewhere in the FAQs they post on the Affirm website.I’m extremely angry, and I’m now out over $100 for my very first (and probably last) Affirm purchase from my website. There is no way that Affirm can justify keeping such a large fee for a payment that was canceled within a week of being collected. I’d expect that a small transaction fee would be withheld for costs of interchange and such, but the larger percentage is, as they say, coverage for the risk that Affirm assumes. However, when a payment is refunded, that risk is removed. Why am I still paying for a risk that no longer exists? I’m paying for a service with that fee – when the service is reversed, so should the majority of that fee.Cannot recommend Affirm for these reasons.

Easy Integration, Excellent Support - Working with Affirm has been smooth since the start of the relationship. They do an excellent job making sure that you understand the finer details of their offerings and take care of all integration aside from downloading the Affirm app. They followed up and kept me in the loop throughout the process, which really helped during a stressful website launch. Can't recommend them enough.

Valuable solution - Stellar support - We were looking for a financing solution that integrated seamlessly with the BigCommerce platform and offered a smooth UX. Affirm stood out from all the options that were available to us. At first, we were concerned about the communication method for onboarding and support being predominantly email however in a very short period of time was convinced otherwise. Affirm is prompt, responsive and stellar with support and troubleshooting any issue you may have in the process of integrating with your site. I would highly recommend any online store in need of financing solutions to look no further.

Outstanding Service - The implementation team and customer service were top notch. I highly recommend.

No support. No follow up - I also applied 3 times. No response. No support phone number. Even Bigcommerce cannot reach them. This is disrespectful !

Excellent Integration & Simple Install - Been using Affirm for a few years now and always wished they had a BC integration. Well, now they do. We switched 3 sites over to the Affirm Marketing integration. The install was fast and the customer service was exceptional. Only needed Affirm's assistance with one site that had a highly customized older integration. Affirm made it easy. Highly recommend.

Terrible Follow Through - I have applied 3 times with Affirm. Nothing. Not one word from this company on the application process and if we have been approved and can have them on our site. We have customers waiting for this. To bad another company can't provide the same services that Affrim can.