What Merchants Think

Merchants using the "99minds Gift Cards, Loyalty, Rewards & Referrals" app have largely expressed satisfaction with the app. They appreciate its functionality, ease of integration, and especially commend the exceptional customer support provided by the team. Many businesses have found the app to be a step up from native options, and its ability to integrate across different platforms has been particularly beneficial. However, some merchants have reported intermittent issues with the app’s functioning and support response.

Key Strengths

• Robust integration with platforms like BigCommerce, Lightspeed, and Vend.
• Customizability in gift card design and promotions.
• Exceptional and responsive customer support.
• Easy installation and setup process with same-day training available.
• Flexibility in offering both physical and digital gift cards.
• Cost-effective solution compared to other available apps.

Common Concerns

• Instances of the app becoming non-functional with delayed support response.
• Issues with tracking gift card orders and balance rounding.
• Occasional lapses in customer service accessibility and support follow-up.

Final Thoughts

Overall, the "99minds Gift Cards, Loyalty, Rewards & Referrals" app has been well-received by merchants for its rich feature set and outstanding customer support. While there have been isolated complaints about app functionality and support responsiveness at times, the majority of users find the app to be an invaluable tool that enhances customer engagement and streamlines their operations. The ability to customize and integrate gift card options across multiple sales channels positions 99minds as a highly recommended choice for businesses looking to expand their gift card and loyalty program capabilities.