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Customer reviews: 99minds Gift Cards, Loyalty, Rewards & Referrals

Develop by Verified

Reviews (47)

Overall rating
4.7

What Merchants Think

Merchants using the "99minds Gift Cards, Loyalty, Rewards & Referrals" app have largely expressed satisfaction with the app. They appreciate its functionality, ease of integration, and especially commend the exceptional customer support provided by the team. Many businesses have found the app to be a step up from native options, and its ability to integrate across different platforms has been particularly beneficial. However, some merchants have reported intermittent issues with the app’s functioning and support response.

Key Strengths

  • Robust integration with platforms like BigCommerce, Lightspeed, and Vend.
  • Customizability in gift card design and promotions.
  • Exceptional and responsive customer support.
  • Easy installation and setup process with same-day training available.
  • Flexibility in offering both physical and digital gift cards.
  • Cost-effective solution compared to other available apps.

Common Concerns

  • Instances of the app becoming non-functional with delayed support response.
  • Issues with tracking gift card orders and balance rounding.
  • Occasional lapses in customer service accessibility and support follow-up.

Final Thoughts

Overall, the "99minds Gift Cards, Loyalty, Rewards & Referrals" app has been well-received by merchants for its rich feature set and outstanding customer support. While there have been isolated complaints about app functionality and support responsiveness at times, the majority of users find the app to be an invaluable tool that enhances customer engagement and streamlines their operations. The ability to customize and integrate gift card options across multiple sales channels positions 99minds as a highly recommended choice for businesses looking to expand their gift card and loyalty program capabilities.

inf...com

Feb 26, 2025  on Bigcommerce

Love this app! - Quick and easy to install and I was able to schedule same day training. A follow up question the next day was answered quickly. Excellent support. Many gift card options to choose from along with features we will use that are not in Big Commerce. This app is a definite step up from the provided Big Commerce gift card function. Thanks 99 minds!

sus...com

Nov 29, 2024  on Bigcommerce

The Best Part of my BigCommerce Experience - Upon realizing the native BigCommerce gift certificate was very limited I found this 99Minds app. Within 24 hours of installing it I was provided a one-on-one training session with Durga and was walked through the many features the app offers. He was patient and knowledgeable and the app itself is very intuitive. I have yet to test it in the real world--I will write a follow-up review once I do--but my 'introduction' to this 99Minds product was an absolute breath of fresh air. There was a person to talk to, they care about satisfied customers (unlike BigCommerce paying lip service to it with the robo Cora at the end of each call) and their Gift Card app offers a lot of customization and flexibility, particularly at this price point.

emi...com

Nov 15, 2024  on Bigcommerce

Installing Gift Card - I was looking for an App to allow my customers to buy Gift cards for their loved ones and I am so thankful I found this app. Not only do they offer the options of Gift card but it also allows you to create a loyalty program for your customers. Because I was unsure how to make the app work, I set up a call for support and Pravin was amazing not only did he show me how the app works and what it can do but he helped me fix an issue on my website that should not have been there in the first place to make the Gift Card link work. He went above and beyond what the original call was for and helped me get set up. I highly recommend this app and the team behind it.

orl...com

Nov 05, 2024  on Bigcommerce

App and support - 99Minds works great for our needs. Their support was great, they are always available to help for any questions. The installation went very well and with no issue. We like it very much

jen...com

Oct 15, 2024  on Bigcommerce

Great Customer Service - 99 minds is working great across all of our systems. The team at 99 minds is always willing to answer questions.

Mar 22, 2024  on Bigcommerce

Ticket Service - They reached out very quickly and setup meetings to figure out the best plan for our team. We were rushed to find a solution. We created a ticket, and within the hour, and setup a call where we were able to find the best solution to fulfil a unique gift card problem.The software itself is easy to use and has options to be more advanced.

jul...com

Mar 16, 2024  on Bigcommerce

New Client 5 Stars! - 99 has worked great for my client! Highly reccomend!

mat...net

Feb 23, 2024  on Bigcommerce

New Client - We just recently changed over from Thirdshelf's loyalty program and learned that 99 Minds program offers us more funtionality and a significant cost savings. Their customer service is efficient and patient with new non-tech savvy clients.

ste....uk

Feb 15, 2024  on Bigcommerce

Streamlined Integration, Outstanding Support: 99minds Exceeds Expectations! - My recent experience integrating 99minds online gift cards with Lightspeed retail and Bigcommerce for my business has been nothing short of outstanding. Not only is the integration process seamless, but 99minds also offers unparalleled ease of use and top-tier customer support.The integration with Lightspeed retail was a breeze, and adding Bigcommerce into the mix was equally smooth. 99minds' platform effortlessly synchronizes with both systems, allowing for seamless management of gift card transactions across multiple channels. Whether online or in-store, tracking balances, issuing new cards, and redeeming them has never been more straightforward.What truly sets 99minds apart is their commitment to customer satisfaction. Their support team is exceptional, providing prompt, knowledgeable assistance whenever needed. They understand the intricacies of integrating with different platforms and are always willing to lend a helping hand to ensure a seamless experience.If you're in need of online gift card solutions integrated with Lightspeed retail and Bigcommerce, look no further than 99minds. With their intuitive interface, flawless integration, and exceptional customer support, they are the ideal choice for businesses looking to streamline their operations and enhance the customer experience.

ash...com

Jan 05, 2024  on Bigcommerce

Great APP And Support - I needed help setting up this App and I received immediate professional support. I also like the the functionality and theme selection for the Gift Cards. And I know my customer will like it too. Thanks 99 Minds!

spe...com

Dec 24, 2023  on Bigcommerce

Fantastic app, support to match! - We were looking for an app that we could upload our own gift card numbers to and sell the cards online. This app is perfect for that and the support is very responsive and incredibly helpful. Highly recommend this app!!

dta...org

Dec 22, 2023  on Bigcommerce

Good App, Great Support - Here at the National Baseball Hall of Fame in Cooperstown, NY we have been using the 99minds app for webstore gift cards for a couple years now. The app itself is great, but when there has been a hiccup the support couldn't be better! Any issue has been fixed within hours, if not less. Good, knowledgeable team. We will be implementing on site physical gift cards with them in 2024.

njm...com

Dec 21, 2023  on Bigcommerce

Excellent Product - Top notch team - super helpful and always there to help. Great app for gift cards!

ton...com

Nov 28, 2023  on Bigcommerce

Top notch support! - We found 99minds while we were looking to get away from the built in Gift Card system in BC. Which we all know is THE WORST... So we were pleasantly surprised to find 99minds with all of it's options and capabilities. When I get confused or mixed up about something I send an email, and I get support. Most times it happens immediately. But I do expect them to be asleep at some point... It's ok Pravin. You can take a nap every now and then. Anyway! If you want to add value to your shoppers experience, reward your customers, be creative with marketing, and you want top notch tech support... Request a 99minds Demo.

eco...com

Nov 02, 2023  on Bigcommerce

Great app, fantastic support - 99minds is a great app, similar to Yotpo yet at a fraction of the cost. We integrated with 99minds so that we could issue gift cards as a refund method on returns, but we have begun to use this app in other capacities. More than just being a great app, the customer support is unmatched. Pravin and his team are fast to respond, eager to hear feedback, and go above and beyond the service I have come to expect from app partners. I cannot recommend 99minds enough.

mar....it

Sep 29, 2023  on Bigcommerce

Gift Cards - We were searching for a way to integrate gift cards sold both in our store using Square POS and on our Big Commerce eCommerce site. 99 Minds does the trick with easy setup. Within an hour of starting all of our physical gift card and digital gift cards were available on both our Square registers, an in our online store. No export/importing of files, it just did it. Everyone is very happy now that they can use physical gift cards purchased in our store on our website, and digital gift cards purchased online in our store. Check outstanding value, redeem with purchase either way. Accounting now has a direct view on outstanding Gift Card amounts, something they never had before. Not to leave out, they have wonderful support people. Any issues we have had were quickly explained and rectified. 100% happy with this integration. Now to start using 99 Minds for our Customer Loyalty program. With the ease of implementing Gift Cards, I am sure the loyalty will be a breeze. I would recommend this integration to anyone.

dom...com

Sep 13, 2023  on Bigcommerce

Great App & Incredible support - Fantastic app and incredible support from the team. Had an issue with a theme file on our site preventing the page from showing correctly on mobile and they worked out where the problem was and helped show me how to fix it. Highly recommend.

and...com

Aug 31, 2023  on Bigcommerce

Exceptional Customer Service - Pravin and his team have been wonderful to work with. They have gone above and beyond with our store and have spent time with us to ensure 99Minds integrates with our BigCommerce store and with our point-of-sale. Our customers like having the ability to send gift cards as a gift. The option of selling both physical and digital gift cards is an added bonus. We hope to expand our partnership with 99Minds and start using their Loyalty Program, too!

ste...com

Aug 24, 2023  on Bigcommerce

A welcome solution - With multiple sales channels, we have needed a method of selling and managing gift cards that works across all of them for a long time. Until 99minds, we had assumed a small business like ours could not afford such a solution. We now offer our customers both physical gift and email vouchers which they can redeem either in our onsite shop via the Vend integration, on our website, or for tour bookings. The only thing we need now is for Checkfront, our tour booking system provider to allow API access so 99minds can automate redemptions via that system.99minds support has been excellent as we get to speak to real people who know what they are talking about..

Aug 21, 2023  on Bigcommerce

Excellent Solution - With 99minds we can finally sell gift cards online and in-store and have them redeemed through either channel. It wasn't easy. We are on a legacy POS platform, Microsoft RMS, but Blue Chip Consulting was able to build an integration between that system and 99minds. The integration works beautifully. Jean at Blue Chip and Pravin at 99minds were amazing. Our customers are happy, and gift card sales are on the rise. Highly recommended.

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