Twilio AI Assistants is an advanced platform designed to revolutionize customer interactions through customer-aware autonomous agents. Leveraging the capabilities of the leading CPaaS provider, a top-notch CDP, and robust LLM infrastructure, these AI assistants are crafted to both delight customers and enhance business operations. They are trained using a company's existing knowledge base and are capable of making API requests to interact with external systems, allowing them to complete a variety of tasks. With customer memory capabilities powered by Segment, businesses can deliver personalized customer experiences on a large scale. Twilio AI Assistants enable engagement across multiple channels, including chat, email, SMS, WhatsApp, and voice, from the very first day of deployment. Furthermore, these assistants come equipped with built-in Guardrails ensuring secure and compliant interactions.